IT Support Engineer I (ONS), IT Services

DescriptionAre you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazonu2019s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on. As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employeesu2019, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazonu2019s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient. ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team. Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. Youu2019ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs. Key job responsibilities u2022 Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware u2022 Provide on-call support for high severity incidents and act as an escalation point of contact for team u2022 Assist with activities to triage and escalate system or network outages to reduce downtime u2022 Understand and execute change management activities in a high availability environment u2022 Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value u2022 Effectively manage and oversee IT asset inventories u2022 Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities u2022 Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions A day in the life If you are not sure that every qualification on the list above describes you exactly, weu2019d still love to hear from you At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If youu2019re passionate about this role and want to make an impact on a global scale, please apply Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: u2022 Medical, Dental, and Vision Coverage u2022 Maternity and Parental Leave Options u2022 Paid Time Off (PTO) u2022 401(k) Plan About the team Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide. Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional. If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon Basic Qualifications- High school or equivalent diploma - Experience in customer-facing roles - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of troubleshooting in a multi-user high availability environment experience - 2+ years of PC repair, troubleshooting, deployment and liquidation experience - Can travel to local sites up to 25% of the timePreferred Qualifications- Bachelor's degree - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in Kafka, or experience deploying, managing, and optimizing Microsoft Windows Server and experience with Active Directory - Experience supporting video conference and teleconference equipment - 1+ years of scripting language, or 6+ months of system administration experience - Experience in problem solving and data analytics - Experience creating process documentation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,700/year in our lowest geographic market up to $103,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2025-11-17