Customer Service Representative - Healthcare Call ...

Job Responsibilities:Respond to incoming calls and emails promptly, meeting performance goalsProvide accurate information about products, services, and retail locationsProcess orders, route calls, and follow up as neededReview and verify documentation for accuracyConduct insurance verification and obtain pre-authorizationsNavigate multiple EMR systems to access and enter patient informationCommunicate trends and issues with insurance carriers to managementContact patients when documentation does not meet payer guidelinesQualifications:Minimum 1 year of customer service experience (retail or restaurant experience accepted)Proficiency with Microsoft OfficePreferred: Experience in healthcare, inbound call handling, or CNA experienceEmployee Value Proposition:4-month contract-to-hire opportunityStrong internal promotion culture - many managers started as CSRsSupportive training and mentorship programWork Environment:100% onsite in Newton, MAShifts vary: Most are 8:00am-5:00pm, occasional 10:00am-7:00pm and weekend shiftsTraining: First day 9:00am-5:00pm, then standard hours; 2-week training includes orientation, systems training, and mentorshipJob Type & LocationThis is a Contract to Hire position based out of Newton, IA.Pay and BenefitsThe pay range for this position is $ - $Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Newton,IA.Application DeadlineThis position is anticipated to close on Nov 17, 2025.h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-11-18