Lead IT Game Day Support|Part-time| Penn State ...

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Supportive of all desktop systems, peripheral equipment (printers, IP Phones, Scanners, and productivity applications (MS Products and client software) to insure reliable, secure operation. Assist in support of all server applications, network maintenance, point of sale system, Oracle, and Micros Systems. Able to manage a team of other IT Specialists to ensure support is met. This role will pay an hourly rate between $30 to $35 Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until Oct 1, 2024 About the Venue This versatile center was designed to to be a major source of athletic, academic, conference and entertainment in Central Pennsylvania for decades to come The Jordan Center accommodates a variety of groups and events, from a 20-person meeting to a banquet for 1,600 to a concert with 15,000 guests. Responsibilities Key Responsibilities: Troubleshoot and coordinate installation and changes to Server applications, network devices, desktop applications and client software Administration and repair of critical systems Prepare and install system images and profiles, server builds, configuration Provide connectivity to users in the meeting rooms for special events, as required Timely completion of projects assigned by manager Diagnose and correct system problems; including user errors, configuration errors, and bugs Evaluate and configure new hardware/software systems Assist end-users with all system related queries Diagnose and repair hardware; including printers, computers, terminals, and other devices Supervise a team of at least three people Qualifications Preferred Qualifications: Information Technology operations experience is preferred. Knowledge of SAP scheduling and batch processing is preferred. Oracle, MICROS, POS experience is preferred. System backup experience is preferred. Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Excellent communication and computer skills are needed, including knowledge of MS Office products. Leadership skills are preferred.

Created: 2025-11-18