Customer Service Representative/Receptionist

Job Description Non-Exempt- Hourly Reports to Office Supervisor Job Description Bloomer Broadband is searching for a dynamic individual to fill the position of Customer Service Representative (CSR). The Customer Service Representative (CSR) serves as the first point of contact for Bloomer Broadband customers, providing exceptional service, technical support, and product knowledge. This role is responsible for promoting Bloomer Broadband’s phone, internet, and television services, resolving customer inquiries, and coordinating service orders and installations. This is a full-time, hourly position reporting to the Office Supervisor and located at: 1120 15th Ave, Bloomer, WI 54724. Key Responsibilities Customer Engagement & Sales Promote and upsell Bloomer Broadband services to new and existing customers. Clearly explain service offerings and demonstrate features as needed. Maintain a customer-first approach in all interactions. Service & Support Respond to inquiries related to billing, service issues, and troubleshooting. Provide front-line technical support for phone, internet, email, and TV services. Diagnose issues and escalate or dispatch technicians when necessary. Order Management & Coordination Enter service orders accurately to ensure proper billing and scheduling. Coordinate with technicians for installations, upgrades, and service calls. Provision services including phone, internet, and TV. Accurate Record Keeping Document customer interactions accurately in the NISC billing system. Reconciliation of service orders to ensure details are present. Ensure service records are complete and verified for accuracy. Compliance & Professionalism Understand and follow CPNI protocols and procedures. Handle billing and collections with professionalism and courtesy. Perform other duties as assigned by management. Qualifications & Skills Knowledge & Experience Strong understanding of the telecommunications industry, including terminology and equipment. Familiarity with fiber optic systems, repair, and installation. Proficiency in Microsoft Office (Word, Excel, Outlook). Communication & Interpersonal Skills Excellent verbal and written communication skills. Friendly, professional demeanor with a customer-focused attitude. Ability to build and maintain positive relationships with customers and team members. Organizational & Technical Skills Self-motivated with the ability to execute strategies independently. Strong attention to detail and ability to manage multiple tasks. Comfortable working in a fast-paced environment with frequent interruptions. Capable of troubleshooting and problem-solving effectively. Bloomer Broadband offers competitive pay and a benefit package that includes medical, dental, retirement plans paid leave, and discounted services. Pay based on experience. If you are interested in this position, please send your resume to us directly by emailing by November 21st, 2025.

Created: 2025-11-18