Principal, Systems Engineer

Job Description:Principal Systems Engineer - EI Production ServicesWe’re looking for a strategic leader to drive operational excellence across mission-critical contact center applications supporting Wealth and Workplace Investing. As Principal Systems Engineer, you’ll lead cross-functional initiatives that enhance reliability, automation, and observability—delivering measurable improvements in system performance and associate experience.What You’ll DoLead high-impact initiatives to improve observability, automation, and operational efficiencyChampion proactive monitoring and telemetry to reduce incidents and improve response timesDrive automation and self-service solutions to eliminate manual interventionEstablish and track SLIs/SLOs to improve reliability and performanceCollaborate with engineering, product, and business leaders to resolve top associate-impacting issuesCommunicate progress and outcomes to senior leadership and stakeholders.Leadership Experience You Bring10+ years in technology operations, systems engineering, or production support leadershipProven ability to lead complex, cross-functional improvement initiatives in large-scale environmentsDemonstrated success mentoring teams and fostering a culture of operational excellenceStrategic thinker with a track record of identifying key issues and driving measurable outcomesSkilled in stakeholder management and influencing across technical and business teamsComfortable using KPIs and metrics to guide decisions and communicate impactStrong communication skills with the ability to present to senior leadership.Technical ExpertiseDeep knowledge of ITSM, incident/problem management, and process optimizationHands-on experience with observability tools (OTEL, Splunk, DataDog, Prometheus, Grafana)Proficiency in scripting and automation (Python, Bash, PowerShell)Experience with cloud and on-prem environments (AWS, Azure, GCP)Understanding of networking, load balancing, and security fundamentalsAgile and DevOps mindset with CI/CD experienceCertifications such as ITIL, AWS, or SRE are a pany OverviewAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverseand inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit . Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to :Category:Information TechnologyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Created: 2025-11-18