Customer Service Representative

Job ID: 516626Oldcastle? APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard? hardscape, Echelon? Masonry, MoistureShield? composite decking, RDI? railing, Catalyst™ Fence Solutions, Sakrete? packaged concrete, Amerimix? mortar, Pebble Technology International? pool finishes, Lawn & Garden mulches and landscape features, and Techniseal? sands and sealant technologies.Job SummaryThis position is responsible for supporting the end-to-end supply chain activities of the manufacturing site from purchase order creation, receipt and shipping finished product. Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution for external and internal customers.Job ResponsibilitiesAssist customers with product questions, ordering, order trackingEnter orders into system for billing and deliveryCoordinate delivery schedules with dispatchIssue credits or debits accurately when applicableAssist with physical inventory countsAnswer incoming callsTake sales orders from sales representatives and customers by phone and emailAssist walk-in counter customers and driversFacilitate new account and credit approvalsCategorize, scanand maintainship ticket copies for audit purposes and file all customer recordsPrintand distributee-mailed customer purchase ordersPurchase Order Creation and system maintenancePurchase Order delivery receipt verification and data entry (receiving)Weekly audit of all raw material delivery receipts vs. trucking recordsUpdate shipping tickets with appointment informationOrder office and printing supplies Use purchasing card for payment of invoices below threshold Month End Close - data entryCollaborate with other departments to ensure excellent customer satisfactionOther duties and responsibilities as assignedJob RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.High School Diploma or GED equivalentBasic math skillsExperience working in a technical or industrial organization, providing customer service and inside sales support is preferredExcellent computer skills. Including Microsoft Office Suite (Outlook, Excel, Word)Detail oriented and excellent organizational and multitasking skillsAbility to work efficiently and effectively under pressure with simultaneous deadlinesAbility to think on your feet, by assessing, planning and strategic troubleshootingSelf-motivated and driven professionalAbility to sit for extended periods of timeAbility to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboardBending and some liftingup to 30 lbs.Ability to work indoors in a climate controlled environment. Occasionally outdoors in various weather conditionsCommunicate effectively, both verbally and in writingWhat CRH Offers YouHighly competitive base payComprehensive medical, dental and disability benefits programsGroup retirement savings programHealth and wellness programsAninclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/DisabilityCRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Created: 2025-11-19