Member Services Manager

Job Type Full-time Description At acac, we believe in living your best and that means working your best too! In this exciting role, you will oversee the daily operations of our Member Services department.Why join acac? It's about our core values; People First, Community, Consistent Excellence, Continuous Improvement and most importantly Have Fun!FLSA Classification: NonexemptReports to: General ManagerJob DescriptionSummary/objectiveOversee the day-to-day running of the Member Services department. Responsible for hiring, training, and supervising staff, ordering supplies, resolving customer complaints, and ensuring a high level of customer service.Essential functionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Create and foster a team culture which is centered on achieving goals with high level of customer serviceResponsible for ensuring the hiring and training of team membersDevelop an adequate staffing plan and team scheduleMonitor team member productivity, provide constructive feedback and coachingMaintain the logo shop inventoryConduct periodic and annual team performance evaluationsKeep team and members informed of events and activities and encourage participationSupport and handle member issues; make decisions in consideration of the club’s policies and proceduresCreate and support special events to promote department and clubMaintain regularly scheduled hours on department scheduleCollaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the clubOperate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractorsCollaborate with Member Service Directors at other acac sites to share best practices and implement universal protocols and policies Requirements Physical demandsMust be able to stand, walk, sit, lift, stretch, reach and bend throughout a shiftAbility to work varied shifts including days, evenings, weekends, and holidaysRequired competencies, education, and experienceCollege Degree preferred, High School diploma requiredPrior experience in a customer service position requiredPrior experience with leading and supervising teams preferredMust be exceptionally customer service orientedAbility to communicate effectively verbally and in writingProficient computer skillsCompany ExpectationsRead, sign, and abide by the policies included in the Team Member HandbookPark in team member-designated areasClub cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and cleanAssist with Service DaysAssist with acac programs, special events, or activities outside your departmentPromptly return messagesExhibit a positive attitude at all timesDeliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all timesAffirmative Action/EEO statementacac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Created: 2025-11-19