Customer service representative

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement u2013 your petu2019s health is our top priority and excellent service is our goal u2013 very seriously. With every opportunity, we aim to exceed each pet owneru2019s expectations. Weu2019re looking for a personable yet highly professional u201cservice extraordinaireu201d to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: u2022 Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. u2022 Scheduling and confirming appointments. u2022 Placing outbound calls for follow-ups and reaching out to prospective clients. u2022 Presenting and explaining fees, including processing payments. u2022 Recommending, selecting, and obtaining products and services, including prescriptions. u2022 Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). u2022 Managing medical records, charts, reports and correspondence. u2022 Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all timesu2014both inside and outside. QUALIFICATIONS: u2022 High School Diploma/GED or equivalent u2022 Excellent listening and communication skills u2022 Compassion for pets and peopleu2014as well as awareness and understanding of othersu2019 reactions u2022 Proven decision-making skills to choose the most appropriate course of action u2022 The ability to integrate new information into problem-solving u2022 Availability to work an

Created: 2025-11-19