Customer Service Representative I

Sentara Health is currently seeking a full-time remote Customer Service Representative.Position Status: Full-time, Day ShiftPosition Location: Remote ONLY in Northern Virginia area. You must be located near 60 miles from the Sentara Northern Virginia Medical Center location and must be able to travel on-site if you are have having connectivity issues.Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PMThe Customer Service Representative I is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.EducationHigh school diploma or equivalent RequiredCertification/LicensureNo specific certification or licensure requirementsExperienceTwo years of customer service experience RequiredPrevious data entry experience RequiredExperience in a high volume call center Preferred

Created: 2025-11-20