Shift Supervisor

Overview of Position: Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operation run smoothly &efficiently in a Retail, Retail with Routes and Heritage store. Principal Duties and Responsibilities: Overseeing the proper performance of all store activitiesTraining employees and ensuring that employees are working efficiently and effectivelyMaintaining adequate staff in retail and production positionsPerforming retail tasks as neededPerforming production tasks as needed, if applicable to store typeEnsuring customers are being cared for properlyEnsure Production Specialists understand production schedule for the day, if applicable to store typeAccessing the store’s safe and getting change as necessaryEnsure Krispy Kreme security & cash handling standards and procedures are met and enforcedLocking doors and closing at nightConduct store toursKnowledgeable of Krispy Kreme history, product & current promotionsModel exceptional customer service skills for employeesPromote customer service oriented atmosphere in storeFill customer orders accurately and quickly, including products, condiments, and changeHandle difficult customer situations professionallyMaintain a pleasant and courteous demeanorExhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizesKnowledge and ability to execute all store functionsAnswer telephone in a timely manner and utilize Krispy Kreme greeting proceduresManager’s food safety certificationOther duties as assigned Equipment OperationOperate the POS system per standards identified in the Krispy Kreme Retail Specialist WorkbookOperate other retail equipment, e.g. coffee and soda machines, in the proper mannerOperate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or lessOperate processing equipment while adhering to the company product standards identified in the Krispy KremeProcessing Specialist WorkbookEnsure batteries are charged for drive-thru equipmentOperation production equipmentValid driver’s license is required as required to drive delivery trucks Safety and SanitationMaintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standardsHandle products per procedures identified in the Sales Specialist Employee Training ManualUtilize proper cleaning techniques as identified in the Sales Specialist Employee Training ManualComply with sanitation standards Related SkillsComplete a processing schedule as neededMust be able to perform all essential store functions LeadershipAct as a team player through the standards identified in the Krispy Kreme Training WorkbooksAssist in training and development of Team MembersHandle customer and employee complaints or concerns professionallyAssist management with staff scheduling and team-buildingSupports Managers with training of new employeesModel company standards and policies consistentlyModel exceptional customer service skills for employeesAssist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures) Essential skills and Experience:High school diploma or equivalent , preferredMust be 18 years of age or olderMust perform all related competencies outlined in the Krispy Kreme Shift Management Training WorkbookStrong leadership, organizational, and communication skillsExperience working with people and history of dependabilityMust have flexibility to work any day or shift as neededPass a pre-employment drug screen, criminal background check Nonessential skills and Experience:Previous job stability preferred Physical Demands and work environment:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical ActivityCarryingLiftingWritingBendingWalkingStoopingGraspingStandingTwistingMoppingWalkingCommunicating with customers and co-workersSweepingPacking donut boxes Physical RequirementsLifting up to 75 pounds occasionally; and /or up to 25 pounds frequently, physically activeUsing hand-trucks to push/pull products, often on rampsVisual Acuity RequirementsMust be able to read and distinguish between products, product boxes, and labels Working Conditions:The worker is subject to inside and outside environmental conditions.Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour. PI65587ed9af11-30511-35130962

Created: 2025-11-20