Rooms Division Manager

Overview Opportunity: Rooms Division ManagerManage front office and housekeeping operations in accordance with established guest service and sustainability standards.Potential Career Path Assistant General Manager - General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Monitor front office financial operations and ensure compliance with accounting controls and procedures.Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.Supervise all guest services department managers.Review correspondence from guests and incident logs and direct staff according to information obtained.Oversee vendor and personnel contracts throughout the hotel.Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.Follow sustainability guidelines and practices related to HHM’s EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Perform other duties as requested by management.Position RequirementsAssociate’s or Bachelor’s degree preferred.2 to 5 years related experience.Work Environment and ContextWork schedule varies and may include working on holidays and weekends.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It About Us HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. Share this job opportunity to a friend, colleague, or family member:

Created: 2025-11-20