Luxury Service Advisor

Jaguar/Land Rover at West Columbia is hiring a Luxury Automotive Service Advisor!Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. We provide opportunities for growth and advancement. Our dealership is rather progressive and has a highly energetic feel. We like to have a great time while providing even greater customer service. We also have one of the best pay plans in the area!We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be someone who enjoys working with people and possesses a passion for helping others. Are you looking for a rewarding challenge? Are you looking for a change of scenery? Are you looking for company that recognizes your hard work? Look no further!ResponsibilitiesProvide timely updatesAssist customer with needs/requestsGreeting customers at the service laneConsulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.Use your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.RequirementsMinimum 1-2 years automotive experienceJaguar Land Rover experience preferredExcellent CSI requiredProven experience as service advisor to maximize profitThe ability to see the service experience through the eyes of the guestA " whatever it takes " mindsetTech savvy with working knowledge of computer systems and databasesAble to balance a customer-oriented and a results-driven approachPatient and comfortable dealing with customersProfessionalism and outgoing personalityExcellent communication and interpersonal skillsOutstanding organizational and multi-tasking abilitiesWilling to learn and take directionApplicants have rights under Federal Employment LawsFamily & Medical Leave Act (FMLA): Equal Employment Opportunity (EEO): Employee Polygraph Protection Act (EPPA):

Created: 2025-11-20