Front Office Supervisor

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.About The RadicalThe Radical Hotel is not your typical boutique property — it’s a bold reimagining of hospitality in the heart of Asheville’s vibrant River Arts District. We blend creative design, local culture, and exceptional guest experiences to craft something truly different. Every guest, every detail, every moment — radical by design.Position OverviewWe’re seeking an energetic, detail-oriented Front Office Supervisor to lead our front desk operations with passion, professionalism, and a touch of personality. You’ll help create unforgettable stays for our guests while supporting and developing a front office team that’s as dynamic as the hotel itself.Key ResponsibilitiesSupervise daily front office operations, ensuring smooth check-ins, check-outs, and guest services. Support and coach front desk associates, promoting a positive, inclusive, and guest-first work culture. Handle guest inquiries, feedback, and service recovery with creativity and care. Coordinate with housekeeping, maintenance, and F&B teams to deliver seamless guest experiences. Monitor room availability, rates, and reservations to maximize revenue and occupancy. Maintain accurate records, reports, and shift documentation. Uphold The Radical’s service standards while encouraging fresh, innovative approaches to hospitality. What We’re Looking For 2+ years of front desk or guest services experience in a hotel setting (supervisory experience preferred). Strong communication, leadership, and problem-solving skills. A genuine passion for hospitality and guest service. Proficiency in hotel property management systems (PEP, ONQ or similar). Ability to work flexible hours, including evenings, weekends, and holidays. A sense of style, creativity, and humor — this is The Radical, after all. Why Join Us Competitive pay and comprehensive benefits (health, dental, vision, PTO, and more). Opportunities for professional growth within a vibrant, expanding hospitality group. A collaborative, expressive work environment where individuality is celebrated. Be part of something bold — a hotel that’s redefining what hospitality can be. Benefits (k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Room Discounts Employee Food and Beverage Discounts Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Created: 2025-11-20