Sr. Customer Service Representative

Description We are looking for an experienced Sr. Customer Service Representative to join our team in San Marcos, California. This Contract to permanent position offers an opportunity to contribute to a fast-paced utilities and infrastructure environment by delivering outstanding customer support and ensuring seamless service operations. The ideal candidate will bring exceptional communication and organizational skills to manage customer interactions and coordinate field services effectively. Responsibilities: u2022 Respond promptly to incoming customer calls, providing attentive and courteous assistance. u2022 Collect detailed information regarding service needs and accurately generate job tickets using ServiceTitan. u2022 Schedule service appointments, maintain job notes, and manage follow-ups to ensure customer satisfaction. u2022 Communicate effectively with property managers, homeowners, and internal teams to address concerns and coordinate services. u2022 Update customer profiles, book service calls, and verify the accuracy of job-related details. u2022 Dispatch technicians through ServiceTitanu2019s scheduling and dispatch tools, ensuring efficient workflows. u2022 Monitor technician routes and job progress, making necessary adjustments to schedules as issues arise. u2022 Track job statuses, input notes, upload relevant documents, and confirm tasks are completed within the system. u2022 Maintain consistent communication with field technicians to provide updates, relay changes, and share additional information. u2022 Support administrative tasks such as processing estimates, invoices, warranty details, and service history documentation. Requirements u2022 Previous experience in a call center or customer service role, preferably within utilities or infrastructure. u2022 Proficiency in using Windows PC and software systems for data entry and scheduling. u2022 Strong background in dispatching and coordinating service schedules. u2022 Familiarity with ServiceTitan or similar service management platforms is highly desirable. u2022 Excellent organizational skills and attention to detail to ensure accurate job tracking and documentation. u2022 Ability to communicate effectively with diverse stakeholders, including customers and field technicians. u2022 Demonstrated ability to multitask in a fast-paced environment while maintaining professionalism. u2022 Experience in managing quotations, invoices, and service delivery processes. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.

Created: 2025-11-20