Senior Business Analyst

Stakeholder Management, Requirements Gathering and Campus Alignment:Lead stakeholder engagement across campus, collaborating with faculty, researchers, staff, and administrative units to identify and document AI-related needs and opportunities.Collect, refine, and validate use cases to ensure that new tools, services, and integrations align with academic, research, and operational priorities.Serve as the primary liaison between stakeholders, project managers, and development teams, translating campus needs into actionable business and technical requirements.Facilitate discovery sessions, workshops, and focus groups to gather feedback, define success metrics, and ensure broad adoption of AI Studio offerings.Maintain continuous communication with cross-functional teams to ensure clarity, alignment, and progress throughout project lifecycles.Track stakeholder input and ensure timely delivery of requirements and decisions to support agile development workflows.Business Analysis, Strategy and Process Improvement:Conduct detailed business process analyses to uncover inefficiencies and propose AI-driven or data-informed solutions.Develop comprehensive business cases, functional specifications, and workflow models that guide project prioritization and resource allocation.Collaborate with the Project Manager to establish scope, success criteria, and milestones that reflect both campus needs and technical feasibility.Recommend scalable process improvements and automation opportunities that enhance service delivery and user experience across university departments.Financial Operations, Billing and Procurement Support:Support billing, finance, and procurement teams in managing costs and transactions related to AI Studio services and infrastructure.Assist with budgeting, purchase requests, vendor coordination, and tracking of AI-related spending.Analyze usage and billing data to ensure transparency, sustainability, and alignment with strategic objectives.Document and refine financial and procurement workflows to streamline recurring processes.Data Analysis, Reporting and Insights:Develop reports, dashboards, and visualizations that provide insight into adoption metrics, financial performance, and stakeholder engagement.Translate data into meaningful insights that inform executive decision-making and campus AI strategy.Conduct cost-benefit analyses and usage forecasting to guide funding decisions and service expansion planning.AI Adoption, Innovation and Change Enablement:Partner with campus teams to pilot AI solutions, assess user feedback, and recommend enhancements.Support communication and training efforts to promote responsible and effective AI adoption.Ensure change management processes are followed for smooth transitions to new systems and workflows.Perform other related functions as assigned:Contribute to cross-functional initiatives supporting AI security, ethics, and governance.Participate in code reviews, sprint planning, and collaborative projects within Enterprise Technology.

Created: 2025-11-20