Route Service Representative - UniFirst

Route Service Representative - UniFirst Location: Indianapolis, Indiana Job ID 2506438 At UniFirst, we Always Deliver u2014for our customers and our people. As a Route Service Representative (RSR), youu2019ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. Youu2019ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If youu2019re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity. What Your Role Entails: u2022 Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily. u2022 Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency. u2022 Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction. u2022 Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience. u2022 Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential. u2022 Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships. u2022 Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety. u2022 Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards. u2022 Maintain a Predictable Schedule: Mondayu2013Friday daytime hours with no nights, weekends u2013 servicing the same route and customers each week to build consistency and trust. Core Competencies u2022 Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business. u2022 Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care. u2022 Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth. u2022 Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time. Why Youu2019ll Enjoy This Role u2022 Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships. u2022 Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route. u2022 Make a Direct Impact: Be the face of UniFirst for your customersu2014delivering great service, resolving issues, and helping their businesses succeed. Qualifications What You Bring to UniFirst u2022 Driveru2019s License & Safe Driving Record: Must be at least 21 years old with a valid driveru2019s license, a clean driving record, and reliable transportation. u2022 DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam. u2022 Educational Requirements: High school diploma, GED, or military service required. u2022 Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service. u2022 Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus u2022 Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience. u2022 Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods. You Will Benefit From: u2022 Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more. u2022 Training & Development: Formal training through our SCP program to set you up for success as an RSR u2022 Career Development: Continuous training and growth opportunities u2022 Company Culture: A supportive and inclusive workplace rooted in a strong sense of community u2022 Stability & Work-Life Balance: Mondayu2013Friday daytime schedule, no nights or weekends u2022 Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives. Join UniFirst for a Rewarding Career At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, weu2019d love to hear from you About UniFirst UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazineu2019s u201cBest Companies to Sell Foru201d list and recognized on Forbes magazineu2019s u201cPlatinum 400 u2013 Best Big Companiesu201d list. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to orcall 800-347-7888 to let us know the nature of your request. UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

Created: 2025-11-20