Customer Service Lead

Job Description **This role is not open for submissions from outside staffing agencies** This senior level Customer Service Lead will provide customer service support to the organization by obtaining, analyzing, verifying the accuracy of order information and customer requests in a timely manner. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of Trulite’s Platinum customer service levels are maintained. $60,000 - $65,000 Who You Are: Self-motivated and goal-oriented person with a drive to succeed to maximize business results. Fosters a whatever it takes attitude to get the job done. Skills You Bring: 5-7 years of customer service or relevant experience and High School Diploma or equivalent required. Related glass and aluminum work experience preferred. Must be able to multi-task, be organized, efficient, and accurate. Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills. Experienced user of Microsoft Office 365 suite. Listening skills and data collection with attention to detail are essential. Ability to apply concepts of basic algebra and geometry. What you will be doing: Answer customer service calls within defined key performance indicators. Manage the process of receiving, preparing, and verifying the accuracy of customer purchase orders. Collaborates with all branch department leads to make sure that the requested order(s) meet the customer’s expectations. Point of escalation for customer service issues. Subject Matter Expert on all product types, codes, processes, and the systems Assists in training new employees. Conducts follow-up phone calls within 2 hours to respondents who have concerns or questions. Prepares price quotations as required. Works with the sales, organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings. Adhering to AR processes to meet internal and customer requirements. Processes COD/CIA customer payments.

Created: 2025-11-21