Senior Collections Specialist

Adaptive Solutions Group (ASG) is a premier provider of information technology personnel. We offer a variety of technical and professional talent available for contract, contract-to-hire, or direct placement opportunities across the region. We are currently seeking a Senior Collections Specialist to join our team. Responsibilities Manage a portfolio of client accounts to ensure timely collection of outstanding invoices Communicate with clients through phone, email and written correspondence to resolve billing issues and secure payments Partner with internal leadership and operational teams to support billing and collections initiatives Review client payment trends and escalate delinquent accounts when needed Negotiate payment plans and settlement terms for overdue balances Analyze financial data to identify trends and recommend process improvements Prepare regular reports on collection activity and performance metrics Maintain accurate documentation of collection activities within internal financial systems Support the development and upkeep of collection policies and procedures Provide problem-solving assistance and contribute to broader department projects Build and maintain strong working relationships with clients and internal stakeholders Required Qualifications 5 or more years of billing and collections experience within a professional services environment Bachelor’s degree Strong written and verbal communication skills High attention to detail and strong organizational abilities Ability to negotiate effectively Proficiency with accounting, financial or collections systems Solid analytical and troubleshooting skills Strong client service mindset and comfort interacting with all levels of an organization Ability to maintain discretion when handling confidential information Proficiency with Excel and Word Preferred Qualifications Experience using CCH Practice Management or a similar platform Background in structured, high-volume billing environments Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.Collections

Created: 2025-11-21