Customer Service Representative

Overview Discover Palmer-Donavin Established in 1907, Palmer-Donavin is a leader in building material distribution and fabrication. Headquartered in Columbus, OH, Palmer-Donavin has 13 locations spread throughout the Midwest and Southeast Regions. As an Employee-Owned business, we take pride in our culture of high performing and engaged employees who make Palmer-Donavin a great place to work. Professional Growth We live by our tagline, We Deliver More?. We believe the work we do is more than “just a job”. At Palmer-Donavin, we make professional development and growth a priority by offering robust training programs, investing in our employees’ continuing education and providing rewarding career paths that allow employees to reach their full potential. We are proud to share that our management ranks are filled with employees who have developed through the organization. Benefits Quarterly Company Performance Bonus Overtime Weekly Pay Employee Stock Ownership Plan (ESOP) Up to 112 Hours of PTO in First Year 401(k) Retirement Plan with Company Matching Employee Discounts on Wide Range of Home Building Materials Health, Dental, and Vision Coverage Life & Disability Insurance Parental Leave Wellness Program Safety Bonus Ongoing Training and Development And Much More! Responsibilities Checking inventory records to determine availability of requested merchandise Keeping records of customer interactions and transactions Entering orders and recording comments as well as actions taken Upselling and suggesting add-ons or related products Resolving customer service issues or billing complaints Exchanging merchandise, refunding money, and adjusting bills Initiating product procurement for approval of inter-branch transfer of merchandise Notifying appropriate purchasing agents when supplies of specific items are low Sending out product samples and literature Competencies: Customer Focus Communication Building Trust Sense of Ownership Qualifications High school diploma or equivalent certification College courses or equivalent training and experience, a plus Previous sales and/or customer service skills, a plus Excellent time management and organizational skills General knowledge of Microsoft Word, Outlook, and Excel Palmer-Donavin participates in E-Verify, is an Equal Opportunity Employer, and operates a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace Need help finding the right job? We can recommend jobs specifically for you!

Created: 2025-11-21