Customer Service Representative

Responsibilities: Support the organization's extended warranty contracts by providing superior customer service to customers who have purchased an extended warranty contract for wireless cell phone handsets Collect pertinent information from the customer over the phone Process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing Coordinate service for customers using various providers to resolve the customers' concerns Settle claims according to insurance policy provisions Maintain and update customer account records as needed Forward suspected fraudulent and questionable claims to appropriate personnel Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature Attend workshops, seminars, and other training sessions to maintain and update product knowledge Maintain professionalism with all contacts, both internal and external Perform other job duties as directed by supervisor Requirements: Must have an understanding of how to use computers and computer systems (Microsoft Office, basic navigation skills, multi-tasking, etc.) Examples: how to turn on a computer, minimize the screen window, open window explore, etc. Solid customer service background, a positive attitude Strong communication skills (especially verbal) Bilingual in English and Spanish is a plus Call center experience is a plus Fast learner Reliable Training: 4 Weeks Training, Wednesday - Sunday, 10:00am - 7:00pm Friday/Saturday off, you will receive the 10% differential for Sundays Shift Differentials that will increase the employees pay by 10% after training: 1. M-F shift's starting at/after 12:00P 2. Any hours worked Saturday and Sunday *A lot of overtime will be offered

Created: 2025-11-21