Account Manager

Candidates Request Form Job Title Account Manager Client Company/Dept. Name Central Ohio Transit Authority (COTA), OH Address North High Street City Name Columbus State Name OH-Ohio Zip Code If others (Address) Duration of the project Project Start Date Jan- Project End Date Two years No. of Openings No. of Maximum Submissions Job Description • Review incoming task order requirements and coordinate with Subject Matter Experts and internal stakeholders to ensure complete understanding of COTA's needs. • Collaborate with COTA representatives and internal Abacus teams to ensure accurate fulfillment of staffing requests and adherence to contract requirements. • Manage daily staffing operations including candidate submittals, interview coordination, onboarding, and timesheet tracking. • Work closely with the Service Delivery Manager (Caitlin) to ensure consistent service delivery, compliance, and quality assurance across all task orders. • Build and maintain strong professional relationships with COTA department supervisors and user groups to ensure responsive, reliable support. • Coordinate with recruiters to identify qualified candidates and maintain an active pipeline for critical positions. • Ensure acknowledgment of task order requests within the required -minute timeframe during standard business hours. • Address personnel issues promptly, coordinating with HR and compliance teams to resolve any performance, conduct, or attendance concerns. • Develop and implement efficient administrative and operational processes to ensure seamless task order execution and accurate reporting. • Prepare and deliver weekly and monthly activity reports, employment statistics, and performance summaries to both Abacus senior leadership and COTA. • Track performance metrics, monitor staffing trends, and provide data-driven recommendations to enhance delivery efficiency. • Participate in continuous improvement efforts, collaborating with the Service Delivery Manager to optimize procedures and maintain strong client satisfaction levels. • Maintain compliance with all employment, safety, and regulatory standards required under the contract. Skill set info • + years of progressive experience managing or coordinating staffing programs for government, transportation, or large-scale public-sector clients. • Strong understanding of contract execution, compliance, and documentation requirements. • Demonstrated ability to coordinate across multiple departments, managing high volumes of requisitions while maintaining service quality and responsiveness. • Expertise in full staffing lifecycle processes: requisition intake, sourcing, vetting, onboarding, and ongoing personnel management. • Skilled in data analysis, performance tracking, and KPI management (, fill rate, time-to-fill, retention rate, and attendance compliance). • Excellent communication and negotiation skills, with proven ability to balance client needs and internal resources. • Knowledge of federal, state, and local labor standards, including FLSA, EEO, ACA, and background screening requirements. • Proficient with applicant tracking and workforce management systems (, JobDiva, Bullhorn) and MS Office Suite. • Able to manage tight deadlines, shifting priorities, and emergency staffing requests effectively. • Strong analytical and interpersonal skills, demonstrating professionalism, integrity, and client focus. Education Educational Qualifications: • Bachelor's degree in Human Resources, Business Administration, Public Administration, or related discipline. Certifications (if required) Preferred: SHRM-CP, PHR, or PMP Certification. Documentation Required for submission Resume Work Hours General Work authorization required US Citizen & GC Relocation is accepted No Remote work No Additional Notes if any Hybrid role

Created: 2025-11-21