Business Systems Analyst Lead - CX

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.As aLeadBusiness SystemsAnalyst,youwill play a key role inthedesign andimplementation ofDigitalsolutions thattransform the customer experience.You willwork closely withbusiness and technical teamstoidentifyneeds, define system requirements,andensure successfulimplementation ofCommerce and Self-Servicesolutions. Key Responsibilities:Solution Designand Delivery-Collaborate withDigitalstakeholders togather, analyze, and document requirements.Use knowledge of business processes andrelated systems to design efficient solutions that meetbusinessneedsand conform toenterprise standards.Perform system configuration changes andcoordinatedevelopmentefforts.Business ProcessImprovement -Analyze businessprocesses toidentifyinefficiencies, bottlenecks, andopportunitiesfor improvement.Define changes toIT solutionsthat willimproveproductivity, reduceoperatingcosts, or enhancethe customerexperience.Testing-Perform unit tests, createtestplans,andcoordinate testingto ensuresolutionsmeet requirements.Ensure compliance with security and accessibility standards.Stakeholder Communication-Act as a liaison between business and IT throughout the entire lifecycle.Provide regular updates, manage expectations, andensureall parties are aligned and informed.Project Management-Define project timelines and coordinate implementation efforts to ensureprojects are delivered on time and withinbudget. Work with resource managers to secure required resources andfacilitatedemand planning and workload prioritization.Post-Implementation Support -Ensure solutions meetobjectivesby monitoring systemBachelor’s degreein Computer Scienceor related fieldrequired.At least 8years ofSAP Commercesolutionsproject implementation experience.A minimum of 3years ofexperienceleading full lifecycleSAP Commerceprojectimplementations.Strongfunctionalunderstanding ofB2BSalesprocesses and concepts.Proven experience designingend-to-end solutions that drive operationalefficiencies.Demonstrated abilityto produce functional specifications for deliverables of varying size, from small enhancements to large projects.Strong problem-solving skills, strategic thinking, andproficiencyataddressingcomplexchallenges.Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.Working knowledge of SAP Sales and Distributionprocesses and data structures preferred.Working knowledge ofmiddleware solutionsandintegrationconceptsa plus.SAP Commerce Cloud Certificationa plus.Compensation:This is a salaried exempt role. The starting salary range for this role and market is between $108,000-$141,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.Benefits:Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law. #LI-Onsite #LI-MH2

Created: 2025-11-21