Senior Manager, Business Onboarding - Hybrid - Plano, ...

Senior Manager, Business Onboarding - Hybrid - Plano, TX The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business. Weu2019ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work for their needs The name of our organization reflects our current leadership position in Business Cards and Payments - as well as our aspiration to serve a wide range of needs for our customers beyond the card. The Business Cards & Payments (BC&P) organization is seeking an accomplished, strategic, and results-oriented Senior Manager to oversee and scale the Onboarding team. This is a critical role who will be responsible for accelerating the growth engine of newly acquired customers across all onboarding teams. You will be the architect of the evolving onboarding and ramp strategy, responsible for empowering and developing the Onboarding Associates to achieve accelerated purchase volume ramp, operational rigor, and sustained customer satisfaction. We are looking for a leader who can translate BC&P's vision, to pave the path for businesses to do more business, into scalable management practices and consistently deliver outstanding business results. Core Responsibilities + Work closely with the Head of Centralized Sales to build and govern the onboarding strategy for accelerating purchase volume and product adoption across all business clients + Partner with Field Strategy and Tech to design and build robust monitoring and reporting capabilities for the Onboarding team + Translate high priority business goals into executable management directives, setting Key Performance Indicators (KPIs) + Drive process standardization by refining and governing the workflow management process (facilitated by Groove or another process tool) + Lead, mentor, and coach the Onboarding Associates to elevating talent performance through the lens of Capital One competencies + Build an u201cin officeu201d culture of working hard to deliver outsized performance, while celebrating successes along the way + Oversee and optimize the talent lifecycle by partnering with Onboarding Leaders and HR to ensure effective hiring, onboarding, and career pathing Basic Qualifications + At least 7 years of experience in sales, account management, or business development in financial services or commercial payments + At least 4 years of direct experience managing, coaching, and leading a team of managers or acting in a formal

Created: 2025-11-21