Temporary Program Assistant

DescriptionJob Title: Temporary Program AssistantFLSA Status: Temporary, Full-Time - non-exemptEmployment End Date: 12/31/2025Reports to: Shift SupervisorSchedule: Varies, 40hrs/week, may include nights and weekendsSupervises: N/ARate of Pay: $21/hourClosing Date: 10/07/2025Benefits: Temporary; Full-Time, Non-Exempt employees are eligible for but not limited to the following:Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual is pro-rated for part-time hours.)FunctionThe Salvation Army Denver Metro Social Services (DMSS) is seeking a program assistant. The program assistant role is responsible for the safety and security of the households, staff, and volunteers who are temporarily staying at facilities serving individuals or families who do not have permanent housing. Program Assistants treat all those receiving services with dignity and understanding. Program assistants implement the rules of the program fairly and equitably. Any special or unusual concern is to be brought to the immediate attention of the supervisor. Assigned shift may include: overnight, weekends or days.Duties and ResponsibilitiesCustomer Service: provide strong customer service to guests, which always includes positive and supportive communication.Build and maintain professional relationships with shelter residents, partners, volunteers and staff.General front desk/reception duties include are but not limited to answering phones, adhering to program check-in procedures, greeting and assisting guests in alignment with program services and procedures.Provide information and referral to social service programs as needed or refer to appropriate staff as needed.Maintain accurate count of guests, partners and visitors who are on site at all times.Understand and communicate expectations of bed agreement at program location, ensuring compliance with policies and accurate municate urgent concerns following the appropriate chain of command and communication methods.Build and maintain professional relationships with shelter residents, partners, volunteers and staff.Address conflicts and mediate issues to ensure a peaceful and safe environment.Conduct routine safety checks both inside and outside the shelter, ensuring the premises remain secure and all residents are safe.Respond promptly and effectively to emergency situations, including medical or safety concerns, following established shelter protocols to protect the well-being of households and staff within the protocol.Provide meal service in compliance with ServSafe regulations during designated times.Maintain all shift notes, program materials, client files and data, in accordance with contract and organizational policies.Conduct guest unit/bed assignment check as assigned to support guests' adherence to program expectations.Pack up client items when abandoned or when guests are asked to leave, in accordance to program policy and only when assigned.Assist with the cleaning and upkeep of the facility, both indoors and outdoors, ensuring the shelter remains clean, organized, and plete all required training in adherence to the training schedule and in compliance with contract, organizational and program needs.Attend all staff meetings as assigned.Performs all other duties as assigned.This description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities as well as other tasks not stated in this position description.Education, Experience, Skills, QualificationsEducationHigh School diploma or G.E.D. required.SkillsConflict Resolution: provide a positive, solution-focused approach to conflict.Self-Direction: work indep ndently within clear parameters within a team environment.Problem solving skills: Ability to assess complex and changing situations, identify barriers and develop creative solutions.QualificationsDemonstrated history of providing professional services.Demonstrated history of providing customer service in a professional setting.Desire to serve others by building on their fortable working in a crisis-oriented environment and responding appropriately to a person in crisis.Ability to respond with humility to diversity and the needs of our unhoused neighbors.Ability to work effectively, cooperatively and respectfully with staff, volunteers, guests, partners and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental ability.Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information.Ability to work schedule as assigned, working as a part of a 24-hour system, and staying awake at all times during work hours.Background CheckContinued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.Physical RequirementsAbility to maneuver.Ability to remain in a stationary position.Ability to grasp, push, pull, and reach overhead.Ability to operate telephone.Ability to lift 25 pounds.Ability to respond to emergency situations.Ability to access and produce information from the computer.Ability to understand written information.Qualified individuals must be able to perform the essential duties of the position with or without accommodation.A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardships.QualificationsEducationHigh School or Equivalent (required)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.u00a0For further information, please review the Know Your Rights notice from the Department of Labor.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.Apply at:

Created: 2025-11-21