Manager of Omnichannel Fulfillment Operations

Build, monitor, and optimize logistics and fulfillment processes to create a seamless customer experience across store and drop-ship fulfillment channels. This role involves partnering across the organization to measure and influence Key Performance Indicators including ship speed, shipping accuracy, fill rates, and damage performance. The focus is on ecomm fulfillment sources including drop-ship, store BOPIS, and store shipping. This is a full-time, salaried, exempt position with no direct reports initially.Position Reports ToVP, Chief Logistics OfficerWhat We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.Principal Duties and ResponsibilitiesPerformance Standards DevelopmentRecommend updates to published performance standards and vendor agreementsRecommend updates to enforcement mechanisms, including vendor compliance and incentive programsEnsure Corporate Customer Service policies are aligned with Vendor and store expectations / trainingPerformance Monitoring / ImprovementEnsure proper on-boarding of new vendors and stores, including configuration and trainingMeasure performance against expectations, identify and prioritize improvement opportunities, understand root cause, influence adoption of positive changes to result in those improvements, work directly and indirectly with vendors and stores / store leadership.Escalate ongoing performance issues as appropriateAct as subject matter expert on store and drop ship fulfillment processesEnsure Customer Service has appropriate access and training on tools designed to identify and resolve issues with specific orders (Customer Service focuses on all order-specific issues and customer contact; this role focuses on reducing the number of issues over time)Technology / ReportingBe the primary business owner of systems and data variables that drive store and drop ship fulfillment. These include Rithum (formerly CommerceHub), proprietary Order Management Systems, and store order processing systemsDevelop ad hoc reporting to support researchDesign and execute enterprise reporting focused on fulfillment performance goalsCollaborationCollaborate frequently across Drop-ship Business/ Buyers, Vendors, Store Leadership, Customer Service, Transportation, Technology / Reporting, Logistics partnersManaging day-to-day relationships with dropship vendors, including questions on invoicing, operational requirementsOccasionally act as subject matter expert in support of escalated Customer Service issues.Experience and Skills PreferredBased in Dallas/Fort Worth, role will be housed in Coppell, TXAdvanced MS Excel skills, intermediate MS Office (Powerpoint, Word) requiredMin 5 years experience with ad hoc data pulls and manipulationMin 5 years experience documenting processesMin 5 years experience in store fulfillment, buying, ecommerce, or merchandising requiredCollege degree in supply chain, industrial engineering, or related field, or equivalent work experienceAbility to travel 10% a year, based on the business needsAbility to flex work hours based on changing business needsAbility to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organizationAbility to prioritize effectivelyDemonstrated passion to learn / research / understandWe believe in taking care of our team.That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping youcontain your health,grow your career, andfind balance in your life.Here's a peek at what you can expect:Competitive health, dental, and vision plansto keep you and your loved ones well.401(k) retirement savings planwith optional investment guidance and assistance offered through Fidelity.Unique '1equals3' websitefor easy access to your benefits information and company updates.We've got your back!Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.For our full-time associates, we offer even more:Peace-of-mind benefits:Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).Family-focused support:Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.Work-life balance boosters:Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.Discounts galore:Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.Thriving with diversity:Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.But that's not all!We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.Company will not pay costs associated with immigration sponsorship.The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with theAmericans with Disabilities ActOffice Physical RequirementsState Specific Notices

Created: 2025-11-24