Quality Operations Process Engineer

PharMericaPharMerica is are seeking a seasoned Process Engineer with a strong background in pharmacy operations to drive continuous improvement and operational excellence across our pharmacy services. The ideal candidate will have 3-5 years of hands-on experience in process engineering. Experience working in a Long-Term Care (LTC) pharmacy environment is a plus. This role requires a strategic thinker with a passion for optimizing workflows, leveraging automation, and integrating emerging technologies such as Generative AI (GenAI), Large Language Models (LLMs), and Agentic AI.Remoteopportunity. Applicants can live anywhere within the Continental USA.Travel: 25-50%Schedule:Monday - Friday, 8:00am - 5:00pmWe offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth, dental, vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environmentThis position will be posted a minimum of 5 daysAnalyze existing pharmacy workflows and identify opportunities for standardization, process improvement, automation, and cost reductionDevelop and maintain process maps, SOPs, and documentation to support operational consistency and complianceLead Lean and Six Sigma initiatives to enhance efficiency, reduce waste, and improve service qualityCollaborate with cross-functional teams including IT, operations, and clinical staff to implement innovative solutionsEvaluate and integrate AI technologies (GenAI, LLMs, Agentic AI) to streamline decision-making, documentation, and customer service processesMonitor performance metrics and KPIs to assess the impact of process changes and drive data-informed decisionsSupport change management efforts and training programs to ensure successful adoption of new processes and technologiesRequired Qualifications:Bachelor’s degree in Engineering, Industrial Engineering, Pharmacy, or related field.3-5 years of experience in process engineering, preferably in a pharmacy or healthcare setting.Proven expertise in Lean, Six Sigma, or other continuous improvement methodologies (Green Belt or higher preferred).Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis platforms (e.g., Excel, Power BI).Familiarity with automation technologies, GenAI, LLMs, and Agentic AI applications in operational settings.Strong analytical, problem-solving, and project management skills.Excellent communication and stakeholder engagement abilities.Preferred Qualifications:Experience in Long-Term Care (LTC) pharmacy operations.Exposure to regulatory compliance in pharmacy or healthcare environments.Experience with digital transformation initiatives or AI implementation in operational workflows.Key CompetenciesStrategic ThinkingInnovation & Technology AdoptionProcess OptimizationCross-functional CollaborationData-Driven Decision MakingChange ManagementTravel Requirements:25-50% travelPharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmerica.com. Follow us on Facebook, LinkedIn, and X.

Created: 2025-11-24