Associate Patient Care Coordinator Floater

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together. Optum ENT has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator Floater is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Schedule : Monday through Friday 37.5 hours work week between the hours of 7:30 am to 5:00 pm. Rotating Saturdays from 7:30 am to 5:00 pm (one time per month). The shift will be determined by the hiring manager upon hire. Location : 2 OHIO DRIVE, Suite 200, Lake Success NY 11042 50 Route 111, Suite 105, Smithtown, NY 11787 4045 Hempstead Turnpike, Suite 200, Bethpage, NY 11714 Primary Responsibilities: + Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields + Load or update insurance information as needed + Verify eligibility and authorization and flag appointment accordingly + Scan insurance card(s) + Collect co-payments and outstanding balances + Post payments received in practice management system and provide system-generated receipts + Ability to float to other ENT locations + Acknowledge patients in PM + Schedule appointments using approved scheduling guidelines + Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians + Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who,

Created: 2025-11-24