Regional Support Specialist - Phoenix, AZ

Ready to be part of something great? Weu2019re looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. Youu2019ll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically. As an RSS, youu2019ll be based in one of our branch offices and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership. No two days are exactly the same. Some days youu2019ll be troubleshooting office systems or helping with scheduling. Other days youu2019ll be working alongside agents to support their marketing, especially through social media and our in-house tools. This role is a great fit for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment. You donu2019t need to be a marketing expert, but you should be curious, resourceful, and open to learning. If youu2019re looking for a role where you can grow your skills, make a real impact, and be part of a supportive team, weu2019d love to meet you. Responsibilities: Agent Support u00b7 Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge u00b7 Support agents with any technology, process, or operationally related questions u00b7 Provide basic social media and marketing support to agents and manage office social media accounts, on-demand u00b7 Promote a friendly, inclusive office culture that reinforces our agent value proposition u00b7 Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues u00b7 Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration Branch Leader Support u00b7 Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers u00b7 Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office u00b7 Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance u00b7 Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits. u00b7 Assist Branch Manager with the intake process for new Agents, as needed u00b7 Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals u00b7 Identify potential processes or product enhancements to be reviewed and implemented Office Organization u00b7 Greet and direct agents and clients to workspaces or conference rooms as applicable u00b7 Collaborate with our facilities and IT partners to ensure all office items remain in working order u00b7 Maintain adequate inventory of office supplies and ensure timely distribution of mail Minimum Qualifications: u2022 Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous u2022 Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing u2022 Excellent written and verbal communication skills are essential u2022 Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required u2022 Proficiency with Microsoft Office applications is strongly preferred u2022 Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams u2022 A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial u2022 Willingness to be nimble and adjust priorities as needed u2022 Ability to travel to additional offices in the region on an as-needed basis Anywhere is proud to offer a comprehensive benefits package to our employees including: u00b7 Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D u00b7 401(k) savings plan with company match u00b7 Paid Time Off to Include Holidays, Vacation Time, and Sick Time u00b7 Paid Family & Paternity Leave u00b7 Life Insurance u00b7 Business Travel Accident Insurance u00b7 All employees receive access to LinkedIn Learning u00b7 Tuition reimbursement for approved programs u00b7 Employee Referral Program u00b7 Adoption Assistance Program u00b7 Employee Assistance Program u00b7 Health and Wellness Program and Incentives u00b7 Employee Discounts u00b7 Employee Resource Groups #indjobs Coldwell Bankeru00ae ( is one of the worldu2019s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. ( (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estateBetter Homes and Gardensu00ae Real Estate (,Century 21u00ae (,Coldwell Bankeru00ae (,Coldwell Banker Commercialu00ae (,Corcoranu00ae (,ERAu00ae (, andSotheby's International Realtyu00ae (, we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyoneu2019s next move u2013 your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent u2013 strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: + Great Place to Work + Forbes World's Best Employers + Newsweek World's Most Trustworthy Companies + Ethisphere World's Most Ethical Companies EEO Statement: EOE including disability/veteran

Created: 2025-11-24