Medical Scheduler - Albany - Urology

Department/Unit: HBD - Surgery Urology Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 u2022 Assist all patients that report to the front check in desk. u2022 Greet patients in a prompt, courteous and professional manner. u2022 Interact with a diverse patient population. u2022 Utilize the electronic medical record to maintain patient records via registration process and scan functionality. u2022 Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check-in for scheduled appointments. u2022 Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. u2022 Schedule follow up appointments and referral as needed when patients check out. u2022 Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies. u2022 Answer incoming phone calls and direct appropriately to team members. u2022 Conveys professional image by adhering to the established dress code. Essential Duties and Responsibilities + Responsible for the registration and scheduling process for complex patients. + Responsible for updating the system with registration, scheduling and insurance information. + Prepares patient disability and out of work / school paperwork. + Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any patient questions. + Ability to work in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow. + Understands the practice and hospital strategic plan. + Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role. + Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center. + Exemplify Albany Med CARES guiding principles. + Is a champion to ensure an optimal patient experience. + Understands and promotes patient and employee safety as our top priority. + Promotes a safe environment and promptly reports issues. + Understands patient safety goals. Qualifications + High School Diploma/G.E.D. - required + 2-3 years of office experience, or one year of related experience in a medical practice - preferred + Experience using an electronic health record and Microsoft Office a plus. + Excellent customer service skills. + Ability to multi-task in a high patient volume unit. + Ability to learn and utilize resources. + Strong time management skills. + Ability to review information and draw appropriate conclusions. + Good judgement and ability to problem solve; escalate issues as needed. + Strong teamwork skills and work ethic. Physical Demands + Standing - Occasionally + Walking - Occasionally + Sitting - Constantly + Lifting - Rarely + Carrying - Rarely + Pushing - Rarely + Pulling - Rarely + Climbing - Rarely + Balancing - Rarely + Stooping - Rarely + Kneeling - Rarely + Crouching - Rarely + Crawling - Rarely + Reaching - Rarely + Handling - Occasionally + Grasping - Occasionally + Feeling - Rarely + Talking - Constantly + Hearing - Constantly + Repetitive Motions - Frequently + Eye/Hand/Foot Coordination - Frequently Working Conditions + Extreme cold - Rarely + Extreme heat - Rarely + Humidity - Rarely + Wet - Rarely + Noise - Occasionally + Hazards - Rarely + Temperature Change - Rarely + Atmospheric Conditions - Rarely + Vibration - Rarely Thank you for your interest in Albany Medical Center Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a u201cneed to knowu201d and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Centeru200b Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a u201cneed to knowu201d and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Created: 2025-11-24