Patient Accounting & Treatment Planning Supervisor

Apply for Job Job ID371187 LocationTwin Cities Job FamilyHealth Care Full/Part TimeFull-Time Regular/TemporaryRegular Job Code7303HA Employee ClassCivil Service Add to Favorite Jobs Email this Job About the Job The Patient Accounting/TP Supervisor oversees patient accounting/insurance verification and treatment plan coordinator staff. This position is key to partnership between Patient Accounting and Clinical Operations/Patient Experience areas by providing knowledge and assuring compliance in insurance, dental terminology/procedures codes, federal, University and School of Dentistry policies, along with ensuring high standards of quality customer service. This position assists in ensuring best business practices in tandem with excellent clinical and academic experiences at the School of Dentistry Schedule: M-F, 7:45-4:15 Staff Supervision and Team Collaboration - 50% Direct supervision of staff including Treatment Plan Coordinators, Insurance verification specialist, and Patient Accounting. Interview, hire, train and supervise 7 FTE. Evaluate, assign, and monitor workflow; recommend staffing levels/adjust as necessary. Hire, coach, train, assign work, evaluate, reward, transfer, suspend, promote, discharge, discipline and handle disciplinary processes such as grievances as necessary. Utilize input (evaluations) from residents, students, faculty and employee self-evaluations to assess employees' work performance. Take action to correct or improve areas of performance that require attention. Evaluate mid-probation, probation and annual performance reviews with staff and conduct timely assessments of staff as appropriate. Foster a collaborative, teamwork-oriented environment that is respectful, knowledgeable, accurate, complete, informative and timely. Promote and approve skill development seminars for staff. Participate in corrective action/discipline of staff as needed to address performance issues. Mentor staff, manage attendance and approve or deny requests for absences, provide constructive criticism and positive encouragement as appropriate. Investigate and resolve daily operational (complex) problems associated with the unit's responsibilities. Promote independent decision making on routine to moderate/complex problems with staff. Serve as mediator with escalated situations. Request and oversee set up of computers/other equipment for new hires and current staff. Promote and maintain a positive, professional demeanor with all customers, both internal and external. Ensure staff compliance with all relevant policies and guidelines. Treatment Plan Coordination, Billing And Fee Collections - 20% Oversee daily treatment plan coordination, billing and collection functions. Coordinate business activities between patient check-in, clinic personnel, central accounting, insurance office and other units. Work with Patient Accounting and Clinical Systems supervisors, clinic directors, faculty and staff on new initiatives. Review and upgrade processes; ensure HIPAA compliance, U Retention Schedule, fee collections laws, insurance and other business regulations and rules. Develop or revise training materials, operational procedures and how-to, etc. Ensure appropriate documentation in the EHR. Ensure effective payment methods to minimize billings, customer service complaints, income loss and administrative cost. Ensure low-risk payment terms are established. Maximize in-house fee collections. Review treatment plan coordination sessions, patient appointments and/or account inquiries. Monitor account alerts on patient records. Pursue fee collections and make collection calls, as required. Oversee monthly patient billing statements and collection letters. Work with Clinical Systems administration and/or faculty on problem accounts, BBB inquiries, and/or letters from Attorney General's office Act as a liaison between Patient Accounting, faculty, staff and students in the undergraduate and graduate clinics. Handle and resolve demanding and/o challenging disputes/complaints from customers (patient/guarantor, students, clinic personnel, general public and staff). Ensure de-escalation skills are practiced including good listening skills. Define complaint and/or problem, evaluate and resolve; ascertain results. Adhere to policies and procedures. Work to reduce Patient Accounting customer service complaints. Accounts Receivable Oversight - 20% Daily oversight and approval of accounts receivable adjustments initiated by clinics and/or Patient Accounting staff. Investigate and resolve disputed and/or other adjustment discrepancies. Ensure monthly A/R adjustment submissions are processed. Audit accounts for accuracy, as required. Oversee and approve patient/guarantor credit balance refunds. Monitor and assign Credit Balance Report Accounts. Audit problem and other patient accounts. Coordinate and recommend monthly write offs. Oversee submission of accounts for Revenue Recapture program and collection agency handling. Other Duties as Assigned 10% Electronic Health Record (AxiUm) Financial Management Act as Patient Accounting EHR SuperUser. Attend webinars and/or other related axiUm meetings. Activate/inactivate procedure codes for pre-determination/prior authorization, for board/mock board/screenings prior and after exams. Activate provider codes in order for staff to enter missing charges. Enter new codes/fees. Act as MN-ITS website administrator for staff. Miscellaneous Verify vendor invoices; initiate and oversee payments. Coordinate student check out/sign off on students own accounts prior to graduation. Continue professional development through attendance of courses, workshops, seminars and other meetings. Serve on and/or provide administrative or other support for Department, School and University-wide committees and groups, as appropriate. Provide backup for team members as needed and other special projects as assigned. Qualifications Required Qualifications: BA/BS plus at least four years of experience or a combination of related-education and work experience to equal at least eight years. Supervisory experience in a medical, dental or other clinical environment. Patient accounting experience, including payment coordination with third party payers. Dentistry-specific experience including knowledge of dental terminology and procedure codes. Proven knowledge of and ability to follow HIPAA, federal and state guidelines, Fair Credit Act and payment/cash handling procedures. Excellent written and verbal communication and interpersonal skills. Experience utilizing an Electronic Health Record system. Ability and willingness to navigate complex, challenging and difficult situations. Preferred Qualifications: Ability to clearly communicate/explain complex information. Experience in an educational setting. Supervision in a union environment; familiarity with union/collective bargaining rules and regulations. About the Department The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Created: 2025-11-24