Technical Support Engineer II

Job DescriptionAre you ready to write your next chapter?Make your mark at one of the biggest names in payments. We're looking for a Technical Support Engineer II to join our Platforms team and help us unleash the potential of every business.What you'll own as the Technical Support Engineer IIAs part of our Platforms business, we are looking for a Technical Support Engineer who will play a critical role in delivering exceptional experiences for our customers while partnering with internal teams to ensure the voice of the customer is well this strategic role, you will serve as a trusted partner to both internal teams and external stakeholders, ensuring seamless integration and optimal performance of our platforms. You will diagnose and resolve complex technical issues, provide proactive guidance, and collaborate across engineering, product, and partner experience to enhance the customer experience and success. Your expertise will help us strengthen relationships, accelerate innovation, and maintain Worldpay's position as a leader in global payments.This is a career level professional individual contributor role.Works independently on problems of diverse scopes.Gains unique expertise and contributes to a Subject Matter Experts initiative.Provides advanced technical support to partners and internal teams by diagnosing and troubleshooting complex issues across payment processing, APIs, terminals, and platform integrations. Leverages data, logs, and system tools to identify root causes and collaborates with Product and Engineering to implement sustainable solutions that enhance platform performance and partner experience. Acts as second-level support and provides guidance and advice to Payrix Pro Partners.Reports design, reliability and maintenance problems or bugs to product and engineering.May be involved in customer installation and training.Provides support to customers/users where the product is highly technical or sophisticated in nature.What you'll bringProven work experience in a SaaS or Fintech environment as a Technical Support Engineer, Desktop Support Engineer, or similar roleStrong foundational technical skills using APIs and SQLExposure and understanding of key payments knowledge aroundGood understanding of computer systems, mobile devices, and other tech productsProven ability to diagnose and troubleshoot technical issuesFamiliarity with working in a ticket-based environment with the ability to participate in or lead projectsExcellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalAbility to execute API requests via Postman or similar softwareExperience with scriptingIt's a bonus if you haveRecent work experience in Incident ManagementDemonstrated knowledge regarding the following:Payment processing lifecycleDisputes and chargebacksCard NetworksTokenization and vaulted conceptsProficiency with AWSBS degree in Information Technology, Computer Science, or relevant fieldAbout the teamAs part of the Partner Experience team supporting Payrix Pro, this role interacts with software companies (Partners) and acts as second/third level support; providing guidance and advice to Payrix Pro Partners.The team holds a high degree of internal and external relationships specific to the payments industry and across our vast product estate. The team is a dynamic and motivated group driving business in a high-growth market segment.To learn more about our winning teams, check out our world-class teams that own it every day.What makes a WorldpayerWhat makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding c

Created: 2025-11-24