Front Desk Supervisor l Hotel Burg | Leesburg, VA

Job Details Description What You'll Do: Here are some of the tasks you'll be responsible for daily: Overseeing front desk staff, scheduling shifts, training, and motivating them to provide excellent customer service. Handling guest inquiries, assisting with reservations, and resolving guest issues in a timely and efficient manner. Ensuring a smooth and efficient check-in/check-out process for guests, managing room assignments, and handling payments. Maximizing revenue through proper selling strategies, managing room availability, and ensuring accurate billing. Ensuring compliance with hotel policies, procedures, and standards. Preparing and analyzing reports on occupancy, revenue, and guest feedback. Communicating with guests, staff, and management to ensure clear and effective communication. Minimum Requirements: Working knowledge of hotel management systems Previous experience in a customer service role Excellent interpersonal and communication skills Proven leadership and organizational skills Able to multitask and prioritize tasks High school diploma or equivalent Flexible schedule with the ability to work nights, weekends, and holidays When You’re Here: Be prepared to accommodate varying schedules including nights, weekends, and holidays This position will require moving for 100% of the time sometimes in varying temperatures.

Created: 2025-11-25