Program Specialist Supervisor-CCAP

Description Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families. Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach) ACDHSuses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The2Genapproach begins with a mindset focused on family-centered program design and continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long-term stability and sustainability. The2Genapproach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being, and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse, and building strong communities. Are you a leader ? Do you have excellent communication skills ? Are you an effective supervisor ? Arapahoe County is looking for a Program Specialist Supervisor in our Community and Child Support Services Division (Intake FAMA Supervisor and Ongoing FAMA Supervisor) located in Aurora, Colorado. The Community and Child Support Services (CCSS) Division determines initial and ongoing eligibility of public assistance to Arapahoe County residents, including Food Assistance, Colorado Works (TANF) Cash Assistance, Family Medical Assistance, Adult Financial and Adult Medical Assistance, Long Term Care Assistance, Child Care Assistance, and Low Income Energy Assistance. The Program Specialist Supervisor is responsible for the management of a unit consisting of Program Specialists and Business Associates. Duties Interprets rules and regulations for staff and provides clarification of rule changes. Monitors staff performance and completes annual performance evaluations. Conducts regular unit meetings for consistency of information shared. Advises and coaches staff in effective methods of dealing with difficult cases. Responds to customer complaints and resolves issues. Completes monthly case file reviews to ensure accuracy, identify training needs, and establish employee error rate. Ensures that caseloads are covered in the event of absenteeism and/or staff vacancies. Addresses performance issues, develops Performance Improvement Plans (PIP), and tracks performance for adherence to the plan. Provides disciplinary actions for staff in accordance with county policies and makes recommendations for termination when appropriate. Prepares written responses and exhibits for appeals and represents Arapahoe County Department of Human Services at the Administrative Hearings. Represents Arapahoe County Department of Human Services and Community Support Services Division at local, state, and federal meetings as assigned. Assists Community Support Services Trainers when needed with new and ongoing training. SKILLS AND ABILITIES: Ability to establish and maintain effective working relationships with staff, other employees, and the general public. Ability to formulate solutions to complex problems relating to the work of the Community Support Services Division. Ability to facilitate conflict resolution. Knowledge of all public assistance programs and their specific regulations. Knowledge of all County policies, Human Services policies and procedures, and Community Support Services procedures. Knowledge of effective supervisory principles and practices and the ability to successfully implement them. Time management and organizational skills. Must have effective documentation practices. Must have excellent written and verbal communication skills including public speaking and the ability to understand and interpret written and verbal instructions. Knowledge of Microsoft Office suit and County computer systems. Thorough knowledge of the Colorado Benefits Management System (CBMS). Requirements EDUCATION Associates Degree EXPERIENCE Three (3) years of experience determining eligibility in public assistance programs. (An equivalent combination of education and work experience that satisfies the requirements of the job may be sufficient.) PREFERRED EXPERIENCE: Two (2) years experience in a Lead or Trainer role Supervisory experience Bachelors Degree Supplemental Information This position requires successful completion of pre-employment background and motor vehicle checks and post-employment fingerprint checks. The salary grade listed is the full salary range for the Program Specialist Supervisor position. Please note that the hiring salary will typically be near the lower end of the pay range listed. Performs all supervisory functions (planning, coaching, leading, coaching, monitoring, evaluating) to ensure the highest performance of employees supervised and programs managed. Supervises employee performance to ensure accurate and timely processing of applications. Completes monthly case file reviews to identify training needs and to establish error rates for performance evaluations. Evaluate performance and recommend pay for performance increases. Conducts interviews to fill staff vacancies and makes hiring recommendations. Provides disciplinary actions for staff in accordance with county policies and makes recommendations for termination when appropriate. Work involves supervising staff, evaluating and monitoring workload and performance, interpreting state and federal regulations, and establishing work procedures that lead to efficient completion of mandated tasks. The impact of errors in the Public Assistance unit can be extremely costly in terms of misspent funds and harm to the customers in need of assistance. The salary grade listed is the full salary range for the Program Specialist Supervisor position. Please note that the hiring salary will typically be near the lower end of the pay range listed. Human Resources/Work for Arapahoe County/Privacy Act% (Download PDF reader) Human Resources/Work for Arapahoe County/Noncriminal Justice Applicant Privacy% (Download PDF reader) Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it. As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as: Medical, Dental, and Vision Insurance Life and Supplemental Life Insurance Short and Long Term Disability Mandatory Pension Plan Deferred Compensation Plan Pre-paid Legal Services Vacation and Sick Leaves Holiday pay Training and Educational Reimbursement Opportunities For a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary. 01 Please choose the response that best describes your educational background. High School Graduate or GED Associate Degree Bachelor's Degree Master's Degree 02 Best describe your years of experience with determining eligibility in public assistance programs (Colorado Works, Family Medicaid, Food Stamps, Adult Financial, Adult Medicaid, etc.). 2 years of experience 3 years or experience 4 years of experience 5 years or more of experience 03 Please choose the response that best describes your experience in a Lead or Trainer role. 1 year of experience 2 years of experience 3 years of experience 4 years of experience 5 years or more experience 04 Please choose the answer that best describes your years of supervisory experience. 1 year of experience 2 years of experience 3 years of experience 4 years of experience 5 years or more experience 05 What supervisor position do you prefer Intake or Ongoing? Intake Outgoing 06 Do you have professional experience with Colorado Benefits Management System (CBMS)? Yes No 07 Have you ever had an Intentional Program Violation (IPV) related to the receipt of Human Services Benefits such as TANF, Food Stamps or Colorado Works monies? (A "Yes" answer does not automatically disqualify you from employment, since the nature of the violation, date and the job for which you are applying is also considered.) Yes No Required Question

Created: 2025-11-25