Director - Global Field Transformation

Date Posted:2025-10-24Country: United States of AmericaLocation: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USAOtis Elevator Company is the world’s largest manufacturer and service provider of people-moving products, including elevators, escalators and moving walkways.Excellent opportunity for highly motivated individual to assume the Director - role within the organization. The organization offers opportunities for a motivated individual to be a part of an essential initiative to digitalize our global field workforce.Otis is digitalizing our tools and field processes and is hiring for to continue to shape the future of Otis field transformation. The role will be responsible for maintaining strategic cross-functional partnerships, setting strategic priorities for development, documenting best practices and standard work, and leading global field transformation initiatives.Ideal CandidateThe ideal candidate will have elevator industry experience, familiarity with Otis field processes, a willingness to learn product management, development lifecycle management, is excited and passionate to advance digitalization within Otis and to build strong partnerships with countries and cross-functional teams.Major Tasks & Responsibilities Build and maintain strong cross functional partnerships.Set strategic priorities for development.Track and communicate with Field leaders on program updates.Partner with product teams to review backlogs and prioritize enhancements.Partner with the COE processes, tools, and enablement to support best practices and standard work.Lead and support global field transformation initiatives.Support countries through the phases of user acceptance testing, pilot, deployment, and adoption.Act as the primary product contact across development and operational teams.Build consensus and alignment through cross-functional team meetings.Develop a customer focused product roadmap for new enhancements.Serve as a consultant for our countries by providing introductions, training and general municate with project leads, leadership, and field users on field enhancements.Maintain country support resources, including training materials.Support the global champions network meeting on enhancements, best practices, and updates.Lead calls with countries on processes, deployment status and support needs.Supporting Salesforce Field ServiceLeading Scheduling improvementsLeading KPI reportingLeading US & Canada deployment planning/coordinationSupporting development backlog grooming/prioritizationSupporting bug fix and enhancement validationSupporting change management & trainingEducation & Experience Four-year degreeMinimum 10 years’ experience in the elevator industry Preferred Qualifications Excellent oral and written communication skills.Proven analytical and trouble shooting skills.Ability to generate complex monthly reports from multiple data sources.Ability to effectively multi-task and prioritize in a fast-paced environment.Demonstrated ability to work in a team environment with limited guidance.Dedicated involvement towards continuous improvement.A demonstrated ability to lead projects and obtain desired results through others.The ability to organize and manage multiple priorities, projects and deadlines.Ability to work effectively with a wide range of individuals in a diverse environment.Ability to develop strong relationships and work with colleagues, cross-functional teams, and third parties.Be a self-starter, a highly motivated person able to work in a fast-paced environment.Knowledge of agile development, DevOps, PowerBI, DataPoint, and related concepts. Deep understanding of product development lifecycle.Agile experience is a plus.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do.We are guided by our values that we call ourThree Absolutes -prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click . Become a part of the Otis team and help us #Buildwhatsnext!Privacy Policy and Terms:Click on this to read the Policy and Terms

Created: 2025-11-25