Manager, Care Services

Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.This is a remote position based out of OhioPOSITION SUMMARY:The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager you will be responsible for the management of care services programs which may include but not limited to ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families and/or supervising of care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.ESSENTIAL DUTIES AND RESPONSIBILITIES:Obtain via Intake form all necessary client medical, demographic information, and document to support families in meeting goals.Conducts specialized care consultations and needs assessments for people living with ALS caregivers, and families experiencing complex needs/situations or expertise area.Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association. May manage field staff in assigned territory to ensure that people living with ALS, caregivers, families are receiving the programs and services they need.Provide information on programs, services, resources and printed/electronic educational materials and may have responsibility for oversight of program(s).Coordinate referrals to and partnerships with healthcare providers and community agencies.Evaluate, facilitate (as needed) and ensure the effectiveness of support groups in meeting the needs of the ALS collaboration with the CS Director and Managing Director plan the implementation of the program outcomes and evaluation process.Ensure quarterly contact/engagement with those living with ALS and/or their caregivers.Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals and ensure Care Services staff is documenting all engagements as per Care Services Standards.Responsible for educating and informing the general public and professionals about the nature of ALS, its management, related research, and the services and mission of The ALS Association.Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team.Provide professional in-service educational programs to ALSA staff and healthcare professionals such as: home health and hospice agencies, Durable Medical Equipment (DME) providers, and Skilled Nursing Facilities.Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics.Provide mentoring opportunities to new staff.SUPERVISORY RESPONSIBILITIES:This job may have supervisory responsibilities.QUALIFICATIONS:Bachelor's Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required.Minimum of 4years of related professional experience and/or training, or equivalent combination of education and experience.Demonstrated ability to utilize management skills such as problem-solving,

Created: 2025-11-25