Director of Operations

Job Title: Director of Operations Location: EastonReports To: General Manager Status: Exempt/Full-TimeJOB SUMMARY: The Director of Operations provides strategic and day-to-day leadership for all Operations functions at Easton, including maintenance and repair, operational services, infrastructure and capital projects, and grounds and landscaping. This role ensures the property is safe, clean, efficient, and visually exceptional while protecting and enhancing the long-term value of the asset. The Director of Operations leads a team of managers, drives operational excellence and continuous improvement, and partners closely with Public Safety, Guest Experience & Marketing, Leasing, Development, IT, and the Easton Association to support tenant success and an outstanding guest experience.CORE FUNCTION & RESPONSIBILITIES:Leadership & Team Managementu2022Leads and develops the Operations leadership team (Maintenance & Repair, Operational Services, Infrastructure & PM, Grounds).u2022Hires, trains, evaluates, and coaches team members; builds bench strength and succession plans for key roles.u2022Sets clear goals, KPIs, and expectations; drives accountability, safety, and service-focused culture.u2022Promotes strong communication and collaboration within Operations and with all other departments.Operations & Asset Managementu2022Provides overall direction for day-to-day operation of all site systems (garages, surface lots, HVAC, electrical, plumbing, life safety, elevators/escalators, vehicles).u2022Ensures robust preventative maintenance programs, work order processes, and building automation practices are in place and effective.u2022Oversees regular inspections of buildings, garages, rooftops, and common areas to identify issues and maintain Easton standards.u2022Coordinates operational support for events, activations, and seasonal/holiday programs.Capital Planning & Infrastructureu2022Leads Operations capital planning and project prioritization for major systems (roofing, electrical, HVAC, roadways/sidewalks, and other infrastructure).u2022Ensures capital and major repair projects are properly scoped, competitively bid, executed safely, and delivered on time and within budget.u2022Partners with Development, Tenant Coordination, and Leasing on new development, tenant build-outs, and renovations in a live environment.Grounds, Landscaping & Environmental Stewardshipu2022Provides strategic oversight of grounds and landscape programs, including beds, trees, irrigation, pots and furniture, trains, and exterior amenities.u2022Oversees exterior cleaning, snow/ice management, street sweeping, stormwater management, and city/Association reporting as it relates to grounds.u2022Supports sustainability initiatives tied to landscaping, water use, energy-conscious operations, and waste diversion where applicable.Vendor, Contract & Association Managementu2022Oversees key Operations contracts (landscape, snow, sweeping, du00e9cor, specialty trades, maintenance services), including RFPs and scopes of work.u2022Ensures vendors follow property rules, safety standards, insurance requirements, and scheduling guidelines, especially for overnight/disruptive work.u2022Oversees with the Easton Association on inspections, compliance reporting, ARC approvals, lighting standards, and member communications as needed.Budgeting, Financial Performance & Analyticsu2022Leads development and management of Operations-related CAM and capital budgets and long-range replacement plans.u2022Reviews and approves purchase orders and invoices within authority; monitors variances and identifies cost-saving opportunities.u2022Uses work order data, inspections, utility usage, and incident trends to inform decisions and improve asset and team performance.Risk Management, Safety & Emergency Preparednessu2022Supports admin

Created: 2025-11-25