Project Based Customer Support Specialist II (CA)

Role DetailsType of Support: Omnichannel (Email, chat, phone, social media, tickets, etc..)Contract Duration: TemporaryTraining Schedule: Open to shifting schedules (subject to business requirements)Work Schedule: Open to shifting schedules (subject to business requirements)​​​​​​​Work Type and Location: Hybrid, Taguig CityExpected Start Date: December 11, 2025 About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.Join us at Crescendo, and lets build the future of customer experience together.Welcome to Crescendo. Welcome to whats next. The RoleStep into a role built for the future of customer experience through our AI-Enhanced CX track. As a Customer Support Specialist II, youll support customers across multiple channels—turning every interaction into a chance to build confidence, sharpen your judgment, and grow into a professional who thrives in an AI-first world.Your journey begins with Crescendo Academy, where youll learn to work alongside intelligent tools and develop next-gen skills that set your career apart: AI fluency, data awareness, faster decision-making, and elevated communication.After completing your Crescendo Academy training, youll be deployed to internal clients or partner accounts with active openings. Final placement will be determined by business needs, role alignment, and your performance during the program.Build a career path that keeps you ahead of the curve with Crescendo. What Youll Do:Participate in Crescendo Academy: our AI-enhanced CX track built to elevate your capabilitiesEngage in blended learning and simulation-based practice to sharpen future-ready CX skillsDeliver personable, positive customer support across chat, email, and phoneTroubleshoot customer issues with clarity, care, and sound judgmentUse AI tools as your co-pilot to provide solutions, route workflows, and improve consistencyIdentify recurring issues and provide insights for process & automation improvementsApply critical thinking to support both customers and AI-driven systemsBuild trust and meaningful connections with every customer interaction What We Expect From You:Excellent English communication skills (C1 to C2 Level on the CEFR scale)At least 1 year experience in a BPO, CX, or customer service roleStrong analytical thinking and problem-solving abilitiesConfidence in navigating new tools, tech, and evolving processesEagerness to learn how AI enhances customer operationsThrives in a dynamic, fast-paced environment What Youll Get In Return:Hands-on experience with next-generation AI and CX toolsA fast track into Crescendo partner teams supporting global brandsMentorship and feedback from expert facilitatorsAccess to continuous growth opportunities after placementHybrid working arrangementsCompetitive base salaryCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

Created: 2025-11-26