Customer Service Representative

? Be the Friendly Voice of Dex - Join Us as a Customer Service Representative! Position Title: Customer Service RepresentativeCompany Name: Dex Handyman ServicesPay Range: $50,000-$60,000 per year + performance bonusLocation: Henderson, NVIndustry: General Construction (Residential, Commercial) Job Overview Dex Handyman Services is hiring a Customer Service Representative to join our Sales & Client Relations team in a hybrid role. This full-time position plays a vital part in shaping our customer experience—from the first call to job completion. The ideal candidate is organized, empathetic, and tech-savvy with a passion for helping people. If you’re a proactive communicator who thrives in a fast-paced environment and takes pride in providing outstanding service, we want you on our team. Who We Are Dex Handyman Services is a full-service home improvement and repair company based in Henderson, NV, proudly serving the Las Vegas metro area. We offer everything from remodeling and short-term rental support to plumbing, painting, electrical, and commercial maintenance. Our company culture combines professionalism with family values—giving employees a stable, growth-driven environment where they can thrive. We handle the business side of things, so you can focus on what matters: providing real solutions and building genuine customer relationships. Key Responsibilities Answer incoming calls and respond to online service inquiries with professionalism and warmth.Schedule service appointments, dispatch field teams, and coordinate calendars using CRM or scheduling tools.Provide accurate and timely updates to customers throughout the service process.Support invoicing and basic billing inquiries, ensuring all documentation is accurate and up-to-date.Track job progress and follow up with clients post-service to ensure municate with field staff to relay customer concerns, job updates, or schedule changes.Manage client information with confidentiality and care, ensuring a smooth workflow from start to finish.Represent Dex’s brand and values in every customer interaction—building trust and lasting relationships. Qualifications 2+ years of experience in customer service, preferably in a home services, construction, or trades environment.High school diploma or GED required.Exceptional verbal and written communication skills.Strong organizational and multitasking abilities with a sharp attention to fortable using scheduling, CRM, or invoicing software (experience with Service Titan or similar platforms is a plus).Able to stay calm and solution-focused when handling customer issues.Positive, team-oriented mindset with a strong work ethic.Reliable, punctual, and able to maintain confidentiality and professionalism. Benefits Medical, Dental, and Vision InsurancePaid Time Off (Vacation, Holidays, Sick Days)Paid Parental Leave (Maternity/Paternity)Bi-weekly pay schedulePerformance Bonuses and Profit SharingCompany Events and Recognition ProgramsCareer Growth and Ongoing Training Schedule Full-TimeMonday-FridayHybrid Work Model - Combination of remote and on-site work in the Henderson/Las Vegas area. Work Location Hybrid: Partly remote with occasional office work and team coordination in Henderson, NV. Equal Employment Opportunity (EEO) Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status. Compliance Notice A background check will be completed as part of the onboarding process, in compliance with applicable laws. #OHSE25

Created: 2025-11-26