Customer Service Manager - State Farm Agent Team Member

Benefits: Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Position Overview:To oversee all office daily functions ensuring workflow and employee productivity are maximized to sustain continued agency growth and employee development.Duties and Responsibilities: OFFICE ADMINISTRATION AND MANAGEMENT Build relationship with the team and provide daily on-the-spot training and coaching. Assist in staff assessment, weekly one-one-ones, lead team meetings and report findings back to Agent Point person for Agent to deliver messages to team on priorities Back-end office administration to include office scheduling, PTO requests, payroll, commission reports Assist in hiring, employee onboarding, training, and evaluations Finalize monthly commission and chargebacks (assist sales team with Underwriting issues) Monthly compliance monitoring for sales team - EUR, input report, low mileage Point of contact for any internal employee issues SALES DEVELOPMENT AND MANAGEMENT Develop and retain commercial accounts to include commercial servicing and follow up Ensure entire team “wins the day” and on pace to hit promotions and team bonus Responsible to coach sales team to hit commission targets and daily expectations. Quote all product lines as licensed for and follow-up with customers to close sales. Use a customer-focused, needs-based review process to educate customers about insurance options. Promote and effectively sell company products and supplies using established company sales techniques. Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested. Understand and respond to customer delivery needs by interfacing with internal personnel. Understand and support established sales policies and procedures. Process all paperwork for orders to include quotes, applications, and related documentation. Resolve customer concerns in an expeditious and tactful manner. Perform other related duties as assigned.

Created: 2025-11-26