*Lead Registration - Communications

Overview Encino Hospital Medical Center is a 150-bed state-of-the-art hospital located in Encino, California. Its multi-disciplinary staff consists of 330 physicians and 520 professional support staff. Encino Hospital Medical Center serves a diverse population and incorporates elements of urban and suburban medicine in a caring environment. It offers a wide array of inpatient and outpatient services. The hospital is consistently at the forefront in providing innovative and integrated healthcare. For more information, visit: Join an award-winning team of dedicated professionals committed to our core values of quality , compassion and community Why Prime Healthcare? ( Encino Hospital Medical Center , a member of the Prime Healthcare Foundation, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Encino Hospital Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to: + Paid Time Off + 401K retirement plan + Outstanding Medical + Dental + Vision Coverage + Tuition Reimbursement + Many more Voluntary Benefit Options ( Benefits may vary based on collective bargaining agreement requirements and/or the employment status, i.e. full-time or part-time. This is a Fast-paced work environment in which you can take pride in serving an underserved community. Come Join a Team of Dedicated Healthcare Workers Responsibilities The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc. Qualifications EDUCATION, EXPERIENCE, TRAINING + High School Diploma or equivalent required. + Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred. + Exceptional interpersonal & organizational skills. + Demonstrated leadership and management abilities. + Extremely high degree of attention to detail. + Good written and verbal communication skills. + Ability to prioritize. + Good analytical & problem solving skills. + Proficiency in Microsoft Word and Excel. + Ability to effectively manage multiple demands and function well under pressure. Pay Transparency Encino Hospital Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $21.00 to $24.23. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Employment Status Full Time Shift Variable Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: Privacy Notice Privacy Notice for California Applicants: Connect With Us ( FacilityEncino Hospital Medical Center LocationUS-CA-Encino ID2025-235115 CategoryAdmin Position TypeFull Time ShiftVariable Job TypeNon-Exempt

Created: 2025-11-26