Call Center Representative 1 (Temp/Hourly), (SG -09) ...

NY HELP No Agency State Comptroller, Office of the Title Call Center Representative 1 (Temp/Hourly), (SG -09) Item# 08382 Occupational Category No Preference Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $20.42 to $20.42 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 800 N. Pearl Street City Albany State NY Zip Code 12236 Duties Description Respond to customer's inquiries, provide information about agencies' programs and services in-person or by telephone, conduct interviews to secure complete information and identify the appropriate course of action, and contact New York State agencies and the private sector to gather information to resolve complaints and process requests. Illustrative duties include: utilize various information systems to track and respond to inquiries from customers; explain and interpret information by telephone to applicants, clients, and other customers; interview applicants, claimants, and other persons who request services to obtain the information needed to complete forms, records, or other documents; contact clients, applicants and other persons to schedule interviews, hearings, and appointments for other reasons; and draft correspondence in reply to in-person and telephone requests from clients, applicants and other persons. Minimum Qualifications A High School diploma OR have earned a High School Equivalency diploma.AndSix (6) months of full-time equivalent work experience in customer serviceOr30 Semester Credit hours Additional Comments Preferred Qualifications/Knowledge, skills, and abilities: u2022 Exhibits excellent interpersonal skills with staff and customers, both in-person and over the telephoneu2022 Possesses effective oral and written skillsu2022 Performs tasks accurately and within specific time frames u2022 Operates a personal computer and effectively demonstrates a working knowledge of customized Lotus Notes Databases, the PeopleSoft system, the Retirement Systemu2019s MEBEL database with its different case types and action codes, the Internet and OSCu2019s Intranet in order to access Retirement Systemsu2019 laws, policies and procedures u2022 Acquires, retains and applies extensive Self-Service Application knowledge, as well as basic Retirement System knowledge, to respond to customer inquiriesTelecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agencyu2019s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employeeu2019s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agencyu2019s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employeeu2019s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agencyu2019s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employeeu2019s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications. OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:u2022 A state pension with vesting after five yearsu2019 serviceu2022 Comprehensive medical, dental and vision insurance available to all employees and their dependentsu2022 Flexible spending accounts for dependent and health careu2022 Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insuranceu2022 Public Service Loan Forgiveness (PSLF)u2022 NYS Deferred Compensation planu2022 Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bondsu2022 Holiday and paid time offu2022 Shift and geographic pay differentialsu2022 A committed continuous learning environmentu2022 Informational Brown Bag sessions u2022 Wellness at Work Programs to promote employee health and wellnessu2022 OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areasu2022 And much more Some positions may require additional credentials or a background check to verify your identity. Name Takeitha Kelley Telephone (518)474-1924 Fax (518)486-6723 Email Address Address Street Office of the New York State Comptroller, Division of Human Resources 110 State Street, 12th Floor City Albany State NY Zip Code 12236 Notes on Applying Submit a clear, concise cover letter and resume stating how you meet the minimum qualifications for this title. To apply, copy and paste the following link into your browser:Reference Item #08382-TBK on your cover letter for proper routing. Unofficial transcripts and/or templates will be required for certain positions. Documents must be sent as unlocked and accessible attachments. If you have questions about this vacancy, please contact this Division representative: Division Contact: Katrina ConnellyEmail Address:

Created: 2025-11-26