Digital Content Lead

Digital Content Lead Boston, MA Onsite Contract $45/hr - $50/hr Job Description A public-sector digital services team is seeking a Digital Services Content Lead to support and enhance public-facing and internal digital communications. This full-time role serves as a central point of contact for content on an enterprise-level public website and an employee intranet, partnering with teams across the organization and with statewide agencies to ensure high-quality, accessible, and consistent digital content. As the Digital Services Content Lead, you will collaborate closely with the Digital Services Manager to drive digital strategy, ensure accessibility compliance, and promote best practices in content design and governance. This is not a developer role. Instead, it requires strong communication, analytical, and editorial expertise, as well as the ability to guide stakeholders, support content creators, and manage content workflows. Some supervision of contractors will be part of the role. This position offers the opportunity to positively influence how thousands of employees and constituents interact with digital information and services. Required Skills & Experience u2022 Excellent written, oral, and interpersonal communication skills u2022 Strong writing and editing skills, with proven experience in digital communications u2022 Experience implementing digital accessibility best practices and working with WCAG standards u2022 Understanding of UI/UX and usability best practices, with the ability to evaluate content from the end-user perspective u2022 Working knowledge of web authoring, development, and publishing tools, including CMS platforms, Information Architecture, and web accessibility tools u2022 Experience gathering and analyzing business requirements u2022 Strong analytical and problem-solving abilities u2022 Ability to prioritize and execute tasks in a fast-paced environment u2022 Experience working collaboratively across teams u2022 Leadership experience, including managing or guiding teams u2022 Strong customer service orientation with an understanding of communications and marketing principles u2022 Knowledge of basic project management principles Desired Skills & Experience u2022 Experience coordinating enterprise-wide content governance u2022 Familiarity with state-level digital accessibility requirements u2022 Experience managing content creation processes and CMS training u2022 Background in developing content policies, guidelines, or style guides u2022 Experience tracking and analyzing content performance metrics What You Will Be Doing Focus Breakdown u2022 50% Content Management, Editing, and Governance u2022 25% Stakeholder Collaboration, Training, and Support u2022 15% Digital Accessibility and Quality Assurance u2022 10% Strategy, Leadership, and Team Oversight Daily Responsibilities u2022 Serve as the primary contact for all public-facing website content and internal intranet content u2022 Write, edit, and review digital communications and documents u2022 Ensure consistency of messaging across departments and statewide partners u2022 Track and evaluate digital content performance to drive continuous improvement u2022 Identify and resolve web issues, including broken links, formatting errors, and usability concerns u2022 Develop and maintain content standards, policies, and guidelines u2022 Support customer service strategy within the Digital Services team by ensuring efficient processes and timely delivery u2022 Coordinate the organizationu2019s use of a statewide Content Management System, including training and hands-on support u2022 Assess and prioritize requests for new content or major updates u2022 Evaluate and recommend digital authoring, publishing, and development tools u2022 Ensure all content meets digital accessibility requirements, including PDF accessibility and Plain Language standards u2022 Track analytics and feedback for the intranet; lead governance activities and maintain the Knowledge Base and Style Guide u2022 Ensure public-site content complies with statewide standards, coordinate with relevant digital agencies, and facilitate monthly content reviews u2022 Oversee social media responsibilities, including newsletters and video posts Education u2022 Bacheloru2019s degree in English, Journalism, Communications, or a related field u2022 Minimum of five (5) years of experience in the design, implementation, or support of website content and services You will receive the following benefits: + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRPu2019s Employment Accommodation policy. Applicants need to make their needs known in advance. Posted by: Nathan Chisholm Specialization: + Visual Design

Created: 2025-11-26