IES Administrative Tech Specialist (Project Assistant) ...

NY HELP No Agency Information Technology Services, Office of Title IES Administrative Tech Specialist (Project Assistant) ref# 9480 Occupational Category I.T. Engineering, Sciences Salary Grade NS Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $66951 to $85138 Annually Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 40 North Pearl Street May be filled in NYC or other locations in New York. City Albany State NY Zip Code 12207 Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.The mission of IES is to enhance the well-being of New Yorkers by transforming health and human service delivery through coordinated business practices, modernized technology, and strategic partnerships. Specifically, IES will leverage assets created for the health benefit exchange to improve and simplify the eligibility determination and delivery of health and human services to NYS residents in areas such as: Medicaid, SNAP, Public Assistance, HEAP, and Child Care.Reporting to the IES Resource Management Lead, the Administrative Tech Specialist will be responsible for managing and completing daily tasks associated with IES Operations Administration including efforts related to onboarding, contractor procurement, resume evaluation, participating in interviews, resource coordination, office administration, offboarding, and process creation. This includes creating, updating, and managing documentation related to Operations processes. Duties include, but are not limited to the following:IES Resource Managementu2022 Understand and possess in-depth knowledge of the technical skills, tools, and methodologies mentioned in IES posted job descriptions.u2022 Evaluate technical skills: Identify relevant technical keywords (e.g., programming languages, software, tools, frameworks) in the resume and assess how the candidate applied these skills to achieve results.u2022 Assess projects and achievements: Review past projects and contributions to understand the candidate's technical competencies, problem-solving skills, and the impact of their work.u2022 Understand technical assessments: If applicable, interpret the results of coding tests, technical interviews, and other evaluations to gauge the candidate's technical proficiency.u2022 Collaboration: Work effectively with hiring managers, the technical team, and other stakeholders involved in the hiring process to ensure alignment and consistency in candidate evaluation.u2022 Perform resume reviews, pre-interview evaluations, attend interviews, and post-interview evaluations.u2022 Participate in the interview scheduling process for state and contract staff, including training administrative staff and interns on the process, ensuring records are accurately maintained.u2022 Review NYSP Documentation for accuracy and completion, collect all documentation needed for background checks, request background checks, meet with the fingerprinting unit weekly for status updates.u2022 Participate in the onboarding and offboarding processes, including ticket submissions for account setups and deprovisions, software requests, account holds, incidents, etc.u2022 Update and maintain the onboarding and offboarding processes and work with the administrative team, hiring managers, HR, Vendor Liaisons, and Workplace Services (WPS) to ensure timely and accurate onboarding and offboarding.u2022 Track the hiring process for state and consultant items in SharePoint and Teams.u2022 Create and maintain onboarding and offboarding process documents, forms, and specific IES procedures in SharePoint.u2022 Manage 1- and 2-week performance evaluations for consultants, as well as monthly performance evaluations for consultants, identify consultants not meeting standards to the RML, and follow up on missing evaluations.Operations/Administrationu2022 Identify Administrative and Operations program needs, working with management and administrative staff to develop and implement policies and solutions to those needs.u2022 Maintain and supervise communication through the IES Administrative and Vendor shared mailbox as well as file correspondence and paperwork received where applicable.u2022 Track, report, and develop office wide administrative KPI metrics to the IES Operations Team.Facilities Managementu2022 Serve as the primary contact for facilities related issues: report and oversee maintenance of IES allocated spaces and equipment.u2022 Coordinate guest and visitor access to building security for multiple locations.u2022 Liaise with WPS to monitor and maintain internet, phone, and power connectivity for all cubicles and meeting rooms as well as troubleshoot any issues related to efficiency of onboarding/offboarding for the program and daily use.u2022 Oversee conference room and special equipment requests within IES.u2022 Identify office needs by evaluating space requirements to assist with submitting requests for augmenting and altering existing office space and ensuring that desks are equipped, and hardware issues are addressed. Minimum Qualifications Minimum Qualifications: Bachelor's Degree and two (2) years of experience with a focus in business administration, project administration, human services, computer science, tech related field, communications, or finance.Master's Degree will count as an additional year of Service.Preferred Qualifications:u2022 Experience working in New York State/New York City government;u2022 In-depth knowledge of the technical skills, tools, and methodologiesu2022 Experience in resume review, candidate evaluation, technical resume evaluationsu2022 Knowledge of procurement processes for both state employees and consultantsu2022 Excellent time management and adaptabilityu2022 Power user of Microsoft Excel, Word, Outlook, SharePoint, Visio, Powerpoint, Teams, and Adobeu2022 Demonstrated experience in training, writing office processes and creating training materials;u2022 Experience with tracking, analyzing, summarizing, and reporting datau2022 Ability to leadu2022 Excellent written and verbal communication skills Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.Benefits of Working for NYSGenerous benefits package, worth 65% of salary, including:Holiday & Paid Time Offu2022 Thirteen (13) paid holidays annuallyu2022 Up to Thirteen (13) days of paid vacation leave annuallyu2022 Up to Five (5) days of paid personal leave annuallyu2022 Up to Thirteen (13) days of paid sick leave annually for PEF.u2022 Up to three (3) days of professional leave annually to participate in professional developmentHealth Care Benefitsu2022 Eligible employees and dependents can pick from a variety of affordable health insurance programsu2022 Family dental and vision benefits at no additional costAdditional Benefitsu2022 New York State Employeesu2019 Retirement System (ERS) Membershipu2022 NYS Deferred Compensationu2022 Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bondsu2022 Public Service Loan Forgiveness (PSLF)u2022 And many more. Some positions may require additional credentials or a background check to verify your identity. Name human.resources Telephone 518-473-0398 Fax 518-402-4924 Email Address Address Street Empire State Plaza, Swan Street Building, Core 4 PO Box 2062 City Albany State NY Zip Code 12220 Notes on Applying To apply for this position, please send a cover letter and resume indicating that you are applying for IES Administrative Tech Specialist (Project Assistant) Ref# 9480 and include the Vacancy ID in the subject line. In your cover letter, please clearly indicate how you meet the minimum qualifications as stated above, and describe relevant experience for this position.Fingerprinting will/may be required as part of a background check.

Created: 2025-11-26