Sr Associate, Client Support Operations

About the Role: Grade Level (for internal use): 08 About the Role: The Team: BigDough Solutions provides an ecosystem of data and software solutions which increase the value of the interactions between institutional investors, broker/dealers and research providers. Whether it is facilitating corporate access roadshows, conferences, access to analysts or the distribution of research, our CRM and Events applications connect all the stakeholders. Our comprehensive institutional investor contact and holdings data is relied upon daily by thousands of professionals across the capital markets industry for prospecting and for providing key insights to help better service their clients. We have a broad and diverse customer base, including some of the worldu2019s largest financial institutions. Responsibilities and Impact: We are seeking a Product Consultant to join our dynamic and global Client Engagement team. Client Engagement is a critical function within the business, responsible for managing all non-commercial aspects of client relationships. The team ensures a successful customer journey by driving adoption, retention and growth, and we play a key role in executing the strategic objectives of the business. As a Product Consultant, you will become a subject matter expert in the BigDough Solutions product suite while managing a portfolio of clients. You will develop your relationship management skills and industry knowledge to help your clients maximize value from our market-leading data and software solutions. Early responsibility and exposure to different types of clients will prepare you for a senior role within the team, or for other career opportunities within the company, such as sales, product development, or product strategy. Key responsibilities will include the following: + Actas the day-to-day account manager for a portfolio of clients usingBigDoughSolutions products, leading all non-commercial relationship management aspects. + Maintain regular communication with clientsby email,phoneand virtual/face-to-face meetings. Buildrelationships with key contactsand influencers. Educate clients about our data and solutions to increase usage andidentifyupsell opportunities. + Develop andmaintainexpertisein theBigDoughSolutions product suite, continuously learning about new enhancements and offeringsand how they relate to different clients and user personas. Work withtheProductDevelopmentteam to communicatedetails of new releases, tailoring outreach to your clients. + Provideproducttrainingto end users, eitheron-site or virtually, and demo upcoming new features and enhancements. + Monitor client healthtogether withthe Client Engagement lead and the Revenue/AccountManagement organization. Assess product usage metrics andprovidequalitative insights intothe drivers of clientsu2019 businesses and their productsatisfaction. + Document client interactionsand share client intel and product feedback with internal stakeholders + Partner with the ClientSupport teamto ensuretimelyand effective product support for end users. + Collaboratewith the Client Engagement and ClientSupportleadsto execute ad hoc projects + Support product demonstrations for prospective clients. Compensation/Benefits Information : S&P Global states that the anticipated base salary range for this position is $48,508.00 to $67,000.00. Final base salary for this role will be based on the individualu2019s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (. What Weu2019re Looking For: Basic Required Qualifications: + Education: Bacheloru2019s degree at minimum + Minimum 2 yearsu2019experience in a client-facing role (account management, sales, client operations, end user support or similar) u2013 ideally within the financial markets and/or data/software industry + Strong interest in financial markets,dataand technology + Excellent verbal and written communication skills + A positive, proactive attitude with the ability to work independently and collaboratively in teams + Goal and action orientated, withabilityto organize, multi-task and prioritize in a fast-paced environment Additional Preferred Qualifications: + Bacheloru2019s degree ina discipline related to financial markets, data or technology Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . Whatu2019s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwideu2014so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Weu2019re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. Thatu2019s why we provide everything youu2014and your careeru2014need to thrive at S&P Global. Our benefits include: + Health & Wellness: Health care coverage designed for the mind and body. + Flexible Downtime: Generous time off helps keep you energized for your time on. + Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks: Itu2019s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics: From retail discounts to referral incentive awardsu2014small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, u201cpre-employment trainingu201d or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf ----------------------------------------------------------- OPRTON203 - Entry Professional (EEO Job Group) Job ID: 322093 Posted On: 2025-11-25 Location: Raleigh, North Carolina, United States

Created: 2025-11-26