Virtual Chat Support

Virtual Chat Support Representative - Remote Company: Brooks Services Employment Type: Full-Time/Part-Time (Remote) Job Overview: Brooks Services is seeking a professional and customer-focused Virtual Chat Support Representative to join our remote team. In this role, you will assist customers through live chat, providing timely, accurate, and friendly support.This is a non-phone position ideal for individuals with strong typing skills, excellent communication abilities, and a commitment to delivering high-quality service.Key Responsibilities: Respond to customer inquiries through live chat and messaging platforms Provide clear and accurate information about Brooks Services’ products, services, and policies Assist customers with account questions, troubleshooting, and general support Document customer interactions and update records in our CRM system Escalate issues requiring advanced support to the appropriate departments Maintain professionalism and adhere to Brooks Services’ communication standards Manage multiple chats simultaneously while ensuring attention to detail Deliver excellent customer experiences and help maintain high satisfaction scores Qualifications: High school diploma or equivalent Prior chat support or customer service experience preferred Strong written communication and grammar skills Fast and accurate typing abilities Ability to multitask and work efficiently in a remote environment Familiarity with chat or helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) is a plus Problem-solving mindset and ability to remain patient and professional Benefits: Fully remote position Competitive pay Flexible scheduling options Paid training Opportunity to grow within Brooks Services Supportive and collaborative virtual work environment Powered by JazzHR

Created: 2025-11-27