Assistant Front Desk Manager

Additional Information Evening Shift Job Number 25188785 Job Category Rooms & Guest Services Operations Location Sheraton Dallas Hotel, 400 Olive Street, Dallas, Texas, United States, 75201VIEW ON MAP (Dallas Hotel, 400 Olive Street, Dallas, Texas, United States, 75201) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $25.02 - $27.40 per hour Bonus Eligible: Y JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR u2022 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. u2022 Encourages and building mutual trust, respect, and cooperation among team members. u2022 Serves as a role model to demonstrate appropriate behaviors. u2022 Understands employee positions well enough to perform duties in employees' absence. u2022 Handles employee questions and concerns. u2022 Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. u2022 Supports daily Front Desk shift operations. Supporting Progress Toward Guest Services and Front Desk Goals u2022 Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. u2022 Develops specific goals and plans to prioritize, organize, and accomplish your work. u2022 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. u2022 Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. u2022 Strives to improve service performance. u2022 Observes staffing levels to ensure that guest service, operational needs and financial objectives are met. u2022 Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates. u2022 Supports same day selling procedures to maximize room revenue and property occupancy. u2022 Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service u2022 Provides services that are above and beyond for customer satisfaction and retention. u2022 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. u2022 Sets a positive example for guest relations. u2022 Encourages employees to provide excellent customer service within guidelines. u2022 Handles guest problems and complaints seeking assistance from supervisor as necessary. u2022 Interacts with guests to obtain feedback on product quality and service levels. Supporting Projects and Policies u2022 Supports implementation of customer recognition/service programs, communicating and ensuring the process. u2022 Assists in the review of comment cards and guest satisfaction results with employees. u2022 Ensures employees have the proper supplies and uniforms. u2022 Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities u2022 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. u2022 Provides feedback to individuals based on observation of service behaviors. u2022 Participates in an ongoing employee recognition program. u2022 Supports training when appropriate. u2022 Participates in the employee performance appraisal process. Additional Responsibilities u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. u2022 Analyzes information and evaluating results to choose the best solution and solve problems. u2022 Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. u2022 Performs all duties at the Front Desk as necessary. u2022 Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. u2022 Complies with loss prevention policies and procedures. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ When you join the Sheraton family, you become a member of its global community. Weu2019ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If youu2019re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be u2018The Worldu2019s Gathering Placeu2019. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.

Created: 2025-11-27