Loan Ops Team Lead II

*Work Location:** Jacksonville, Florida, United States of America **Hours:** 40 **Pay Details:** $24.00 - $33.50 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Personal & Commercial Banking **Job Description:** The Loan Operations Team Lead II guides and supervises the day-to-day of a unit or team in Loan Operations. The job performs various administrative tasks involved in servicing loans. **Depth & Scope:** + Performs duties of Employees supervised on a limited basis and acts as an experienced resource for team + Activities involve day-to-day work load coordination, resolution of procedural problems, and prioritization based on business objectives + Usually provides support to two or more teams performing two or more operations activities + Responds to more complex inquiries and issues from Customers and internal units + Researches information to provide responses and resolution + Contacts Customers to explain items affecting their accounts + Reviews work, provides information and procedural knowledge to less experienced staff + Performs varied, non-routine administrative tasks in support of a single unit or team within Loan Operations + Responds to inquiries and issues from internal units + Performs research and reviews of any unresolved suspicious items with staff to help prevent fraudulent activities + Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching and guidance to team members + Performs preliminary research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities + Makes entries in general ledger related to paperwork and information processed + Ensures accuracy of entries and verifies data entered + Approves and reviews general ledger entries and/or invoices for accuracy and completeness + Provides input and assistance to management in developing and maintaining budget as requested + Identifies audits, investigates, and rectifies departmental discrepancies **Education & Experience:** + 2 year degree or equivalent experience + 3-5 years related experience required + Previous lead experience is required. Ability to coach and motivate Employees to improve performance and efficiency + Demonstrated attention to detail and proven ability to prioritize workload to meet unit objectives + Direct experience in one or more Loan Operations functions is preferred + Excellent written and verbal communications skills are required + The ability to understand and apply complex policies and procedures is required + Knowledge of relevant banking rules and policies is preferred + The ability to balance competing priorities and make sound business decisions within standard policy is also required + Ability to interact with and provide excellent Customer service to internal and external Customers + Excellent PC skills and familiarity with standard office equipment **Preferred Qualifications:** + Leadership experience + Fidelity AM experience (Blue zone) + Loanserv (Sagent) + Strong Organizational and Research skills **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel – Occasional + International Travel – Never + Performing sedentary work – Continuous + Performing multiple tasks – Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds – Occasional + Sitting – Continuous + Standing – Occasional + Walking – Occasional + Moving safely in confined spaces – Occasional + Lifting/Carrying (under 25 lbs.) – Occasional + Lifting/Carrying (over 25 lbs.) – Never + Squatting – Occasional + Bending – Occasional + Kneeling – Never + Crawling – Never + Climbing – Never + Reaching overhead – Never + Reaching forward – Occasional + Pushing – Never + Pulling – Never + Twisting – Never + Concentrating for long periods of time – Continuous + Applying common sense to deal with problems involving standardized situations – Continuous + Reading, writing and comprehending instructions – Continuous + Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more ( **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Created: 2025-11-27