Reservations Customer Service & Sales Agents (1st ...

Reservations Team - Customer Service / SalesMt. Olympus Resort in Wisconsin Dells is hiring for Reservations Customer Service & Sales Agents!Our Reservations Team plays a major role in creating a great first impression for our guests. This position focuses on assisting guests with reservations, answering questions, and helping them plan their stay at the resort. Team members provide friendly, accurate, and helpful service while handling calls efficiently and professionally.We are hiring full-time, part-time, and seasonal employees!Available Shifts:• 7:00am - 3:00pm• 8:00am - 4:00pmWeekends and holidays required; schedules may vary based on call volume and departmental needs.Duties and ResponsibilitiesReports to the Reservations Supervisor and/or Guest Services/Resort Manager.Handle inbound calls for room reservations, modifications, and cancellations.Provide accurate information about room types, packages, amenities, and promotions.Assist guests with questions regarding their upcoming stay.Capture all required guest details and enter information efficiently.Help guests select the best accommodations based on needs and availability.Promote resort products and package offerings when appropriate.Follow all cash-handling, credit card, and payment security municate with other departments when needed to support smooth operations.Maintain a clean, organized, and professional workstation.Handle guest concerns professionally and work to resolve issues as they arise.Support the department with additional tasks as assigned.Reservation RequirementsHigh School Diploma/G.E.D Equivalent RequiredMust be at least 18 years old to applyMust always bring a smile to workMust be able to maintain and present a professional appearance at all timesMust follow Mt. Olympus grooming and personal hygiene standards (clean uniform and name badge)Must maintain a professional attitude and handle pressure with poise and composureMust be honest, dedicated, and trustworthyMust be able to maintain confidentialityExceptional oral and written communication skillsExcellent time management and reliable attendance requiredStrong teamwork skills and commitment to superior customer serviceMust be able to work weekends and holidaysWhat We OfferOn Demand Pay — Get Paid the Same Day You Work!Fun and exciting work environmentFREE Waterpark & Theme Park Passes (based on resort occupancy)Full-time, part-time, and seasonal positionsEmployee discounts on hotel rooms, retail, and foodCompany-wide outingsFull-Time Employees Receive:Health, Dental & Vision InsuranceFSA Health & FSA Dependent Care (after 60 days)401K and Paid Time Off (after 1 year)For more information about our property, visit:

Created: 2025-11-28