Reservations Customer Service & Sales Agents (2nd ...

Reservations Team - Customer Service / Sales Mt. Olympus Resort in Wisconsin Dells is hiring for 2nd Shift Reservations Customer Service & Sales Agents!Our Reservations Team plays an important role in assisting guests before they arrive at the resort. This position focuses on answering inbound calls, helping guests with reservations, providing accurate information, and offering friendly, efficient service. Team members support guests throughout the booking process and help ensure a smooth start to their stay.We are hiring full-time, part-time, and seasonal employees for 2nd Shift.Available Shifts:• 3:00pm - 11:00pm• 4:00pm - 12:00am (Midnight)Weekends and holidays required; schedules may vary based on call volume and departmental needs.Duties and ResponsibilitiesReports to the Reservations Supervisor and/or Guest Services/Resort ManagerAnswer inbound calls for reservations, modifications, and cancellationsProvide clear and accurate information regarding room types, amenities, rates, and resort offeringsAssist guests with questions and guide them through the booking processEnter guest information accurately and efficientlyRecommend room types, packages, and add-ons when appropriateFollow all payment, credit card, and data security proceduresCommunicate with other departments when needed to support accurate booking informationMaintain a clean, organized, and professional workstationHandle guest concerns professionally and work toward appropriate solutionsSupport the department with additional responsibilities as assignedReservations RequirementsHigh School Diploma/G.E.D. Equivalent requiredMust be at least 18 years old to applyMust always bring a positive and friendly attitudeMust maintain a professional appearance at all timesMust follow Mt. Olympus grooming and personal hygiene standards (clean uniform and name badge)Must remain professional under pressure and work with poise and courtesyMust be honest, dedicated, and trustworthyAbility to maintain confidentialityExceptional verbal and written communicationStrong time management skills and reliable attendance requiredMust be a team player committed to superior customer serviceMust be able to work weekends and holidaysWhat We OfferOn Demand Pay — Get Paid the Same Day You Work!Fun and exciting work environmentFREE Waterpark & Theme Park Passes (based on resort occupancy)Full-time, part-time, and seasonal positions availableEmployee discounts on hotel rooms, retail, and foodCompany-wide outingsFull-Time Employee Benefits:Health Insurance, Dental Insurance, VisionFSA Health & FSA Dependent Care (after 60 days)401K and Paid Time Off (after 1 year)For more information about our property, visit:

Created: 2025-11-28