Managed Services Tech-Lead/Architect

Title: Managed Services Tech-Lead/Architect Location: Morrisville, NC, US Schaumburg, IL, US, 60173 Nashville, TN, US Iselin, NJ, US, 08830 US US Miami, FL, US, 33131 Tempe, AZ, US, 85202 Wichita, KS, US, 67208 Edina, MN, US, 55435 Edina, MN, US, 55435 Pittsford, NY, US, 14534 Addison, TX, US, 75001 New York, NY, US, 10001 Waltham, MA, US, 02451 Houston, TX, US, 77024 Greenwood Village, CO, US, 80111 Hillsboro, OR, US, 97124 Salt Lake City, UT, US, 84121 US Southfield, MI, US, 48075 Cranberry Township, PA, US, 16066-5209 Little Rock, AR, US, 72002 San Francisco, CA, US, 94111 Lausanne, CH, 1018 US Phoenix, AZ, US, 85001 Chantilly, VA, US, 20151 Des Moines, IA, US, 50047 San Diego, US, 92121 Santa Clara, CA, US San Jose, CA, US, 95128 Sunnyvale, CA, US, 94089 Atlanta, GA, US, 30342 St. Louis, MO, US, 63101 Las Vegas, NV, US, 89118 Boulder, CO, US, 80301 Bentonville, AR, US, 72712 Vienna, VA, US, 22102 Columbus, OH, US, 43215 Los Angeles, CA, US, 90001 Lake Mary, FL, US, 32746 New Orleans, LA, US, 70032 Santa Monica, CA, US, 90404 Madison, WI, US, 53558 Draper, UT, US, 84020 Scottsdale, AZ, US, 85256 Tampa, FL, US, 33601 Irvine, CA, US, 92618 Bellevue, WA, US, 98004 Jakarta Pusat, ID, 10270 Philadelphia, PA, US, 19019 US Baltimore, MD, US Mt. Laurel, NJ, US, 08054 Rochester, NY, US, 14607 Sacramento, CA, US, 94203 Requisition ID: 132548 Job Summary This hybrid role combines hands-on technical leadership with architectural responsibilities for designing and delivering NetApp Managed Services. The individual will lead technical operations, ensure service excellence, and define strategic architectures for storage, compute, cloud, and automation solutions.Key Responsibilities Technical Lead Responsibilities Oversee day-to-day technical operations for Managed Services, ensuring SLA compliance and ITIL best practices. Act as the primary escalation point for complex technical issues across storage, compute, and cloud environments. Drive automation initiatives to improve efficiency and reduce manual interventions. Collaborate with customers to resolve issues and ensure high satisfaction. Mentor technical teams and promote knowledge sharing. Lead the incident, problem, and change management processes Architect Responsibilities Design end-to-end architectures for Managed Services, including storage, compute, cloud, and automation components. Define technical standards, frameworks, and best practices for service delivery. Evaluate emerging technologies and recommend adoption strategies to enhance service offerings. Create high-level and detailed solution designs for customer environments. Ensure scalability, security, and compliance in all architectural designs. Work closely with pre-sales teams to support solution proposals, MS pricing and customer presentations. Lead architecture reviews and provide governance for implementation projects. Job Requirements ITIL v4 Certification and practical experience in ITIL-based service management Deep NetApp technical expertise (ONTAP, StorageGrid, SnapCenter, Keystone, BlueXP etc.) Compute skills: VMware virtualization and related technologies Cloud skills: AWS, Azure, or Google Cloud experience Automation skills: Scripting (PowerShell, Python) and frameworks (Ansible) Customer Support Experience: Strong ability to manage escalations and deliver exceptional service Architectural Design Experience: Proven ability to create scalable, secure, and resilient architectures Excellent communication, leadership, and stakeholder management skills Experience and Education Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience Preferred Experience Experience in Managed Services delivery for enterprise customers Knowledge of data protection, disaster recovery, and ransomware resilience solutions Familiarity with monitoring tools and performance optimization techniques Experience with multi-tenancy or Cloud environments TOGAF or similar architecture certification (optional but desirable) Compensation:The target salary range for this position is 170,000 - 253,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. Nearest Major Market: Raleigh Job Segment: Pre-Sales, Architecture, Outside Sales, Virtualization, Sales, Engineering, Customer Service, Technology

Created: 2025-11-28